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Freshdesk Recognized in Gartner’s 2017 Magic Quadrant for CRM Customer Engagement Center

Company advances on "completeness of vision" axis.

San Bruno, California May 24, 2017

Freshdesk, the leading provider of cloud-based customer support software, today announced it has been recognized by Gartner, Inc. in the Magic Quadrant for CRM Customer Engagement Center*. One year after its debut in the Magic Quadrant for CRM Customer Engagement Center Freshdesk has improved its position.

Freshdesk's multichannel cloud-based solution is used by more than 100,000 companies of all sizes in 145 countries around the world.

"At Freshdesk, we have made great strides building our midmarket and enterprise business. With product at the heart of our company, we continue to innovate and serve the increasingly complex business needs of our customers. This past year we invested in our global presence with leadership hires across regions and ramped our go-to-market capacity," said Dilawar Syed, President of Freshdesk. "We are proud of our movement on the quadrant, and to us this is a coveted acknowledgement," he added.

Freshdesk has seen significant growth in the past year. Some notable milestones include:

  • Freshdesk now has over 100,000 customers, ranging in size from small businesses to major enterprises, worldwide. The team has also grown to more than 1,000 employees across five offices.
  • The company secured $55 million in Series F funding led by Sequoia Capital India and Accel in 2016 bringing the total funding to $149 million.
  • During the past 18 months, Freshdesk has made 7 acquisitions in the areas of social, mobile, collaboration, machine learning, and artificial intelligence.
  • Freshdesk has added several new products to its product suite including Freshsales, Freshcaller and Glowboard.

To learn more about Freshdesk, please visit:

  • Gartner “Magic Quadrant for CRM Customer Engagement Center 2017” by Michael Maoz, Brian Manusama, May 08, 2017
Media Contact

Arvind Parthiban