Company advances on "completeness of vision" axis.
Freshdesk, the leading provider of cloud-based customer support software, today announced it has been recognized by Gartner, Inc. in the Magic Quadrant for CRM Customer Engagement Center*. One year after its debut in the Magic Quadrant for CRM Customer Engagement Center Freshdesk has improved its position.
Freshdesk's multichannel cloud-based solution is used by more than 100,000 companies of all sizes in 145 countries around the world.
"At Freshdesk, we have made great strides building our midmarket and enterprise business. With product at the heart of our company, we continue to innovate and serve the increasingly complex business needs of our customers. This past year we invested in our global presence with leadership hires across regions and ramped our go-to-market capacity," said Dilawar Syed, President of Freshdesk. "We are proud of our movement on the quadrant, and to us this is a coveted acknowledgement," he added.
Freshdesk has seen significant growth in the past year. Some notable milestones include:
To learn more about Freshdesk, please visit: https://freshdesk.com/
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