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Freshservice Launches on Microsoft Azure To Help Businesses Instantly Switch to Cloud-Based IT Support

Service Desks can now be deployed in a single click. Employees can single sign-on and start managing their IT needs immediately.

January 20, 2015

Freshservice, the cloud based ITIL Service Desk from Freshdesk, has just launched on the Microsoft Azure Marketplace.

Freshservice was launched last January, and is growing exponentially, with customers like GoodLife Fitness, Alabama State University and Direct Energy joining its user base in just the last four months. With the new integration, businesses can add Freshservice from the Azure Marketplace and get started with cloud based internal IT support almost instantly.

The Azure Marketplace makes it a breeze for businesses to get started with third party SaaS apps in their organizations, allowing for easy deployment without having to painstakingly configure single sign-on for users. Organizations who already manage their employee credentials with Azure Active Directory will now be able to install Freshservice and start supporting their employees almost immediately. The added advantage is that data from on-premises syncs back to the cloud, also giving employees the ability to reset passwords from their self-service portals.

Announcing the new integration, Shihab Muhammed, Director, Product Management, Freshservice, remarked: "It’s never been this easy to deploy a Service Desk in the cloud. With a single click in the Azure Marketplace, Microsoft’s enterprise customers can get started with Freshservice and manage their IT needs from anywhere."

"We’re happy to be working with Freshservice to simplify IT support for our customers," said Garth Fort, General Manager, Cloud & Enterprise Partner Marketing at Microsoft. "We hope businesses using Azure will take advantage of the Service Desk to make their users happy."

"Thanks to Freshservice's Azure integration we're able to deploy the Service Desk on the cloud almost magically and save a lot of time. Besides, the new features helps us focus on the bigger IT support issues over stuff like password resets and help decrease call volume" said Rick Davis from Copart, who has been using the cloud based Service Desk to take care of internal IT needs.

About Freshservice:

Freshservice is a cloud-based service desk software that takes a fresh approach to ITIL. It comes with ITIL best practices out of the box, to help admins get started with great service quickly, without having to install anything. With Freshservice, organizations can scale their IT support with confidence by leveraging the asset discovery module and the CMDB. For more information, visit the reshservice website or the official blog.

About Freshdesk:

Freshdesk makes customer happiness refreshingly easy. The company is headquartered in San Francisco, California and has a development center in Chennai, India. Launched in 2010, Freshdesk has over 30,000 customers across the world, including 3M, Cisco, Honda, Hugo Boss, University of Pennsylvania, The Atlantic, QuizUp and Petronas. The flagship product allows organizations to support customers through email, phone calls, websites, forums and social media channels. With powerful features, an easy to use interface and a freemium pricing model, Freshdesk is widely used by companies ranging from startups to enterprises. For more information, please visit

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Arvind Parthiban