Freshdesk’s service desk software earned highest overall customer satisfaction score across nearly 500 reviews written by business professionals
San Bruno, California
May 05, 2016
Freshdesk, a global provider of cloud-based customer support software, announced today that its service desk software solution, Freshservice, has ranked highest in customer satisfaction in the G2 Crowd Spring 2016 Service Desk Software Grid and has been named a High Performer for its overall ease of use, quality of support, and strong market presence, among the 48 service desk tools evaluated.
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 7,500 SMB, mid-market and enterprise customers worldwide including Honda, Swinerton Builders, M&C Saatchi, Copart, the University of Oregon, among others. Designed using ITIL best practices, its intuitive UI, ease of use, speed of setup, customer service, and affordability helps organizations simplify its work, focus on exceptional service delivery and customer satisfaction across business functions – be it HR, IT, legal, facilities, or finance.
“G2 Crowd’s recent service desk software report features Freshservice as a high performer on the Grid,” said Marty Duffy, director of research for G2 Crowd. “Verified user reviews have indicated that Freshservice is quick to implement and easy to maintain for administrators. The product’s overall ease of use earned it a 96 percent satisfaction rating by real users.”
The G2 Crowd Grid leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.
“Freshservice is the only service desk that we found suitable to cater to all departments within our organization,” said Juan Ramon Duarte, President, Ecuador National Committee, INCAE Business School. “We use it in facilities, human resources, and finance, apart from IT.
“With Freshservice, human resources does not have to continue juggling between emails to fulfill service requests,” said Ray Wise, Help Desk Supervisor, Addison Lee. “It has gotten us far beyond where we wanted to be.”
Visit https://freshservice.com/service-desk-report to view a complimentary copy of the Spring 2016 Service Desk Software Grid Report.
Freshdesk Inc. is the leading provider of cloud-based customer engagement software. Freshdesk’s suite of products include the flagship product, Freshdesk, which allows organizations to support customers through email, phone, websites, forums, and social media; Freshservice, a cloud-based service desk and IT service management solution; Hotline.io, an in-app support and engagement platform for mobile-first businesses; and Freshsales, a CRM solution and sales system for high-velocity sales teams. With powerful features, an intuitive interface and a freemium pricing model, Freshdesk’s products are widely used by teams and companies of all sizes, from SMB to enterprise. Based in San Bruno, California, with offices in Germany, the United Kingdom, Australia and India, Freshdesk is backed by Accel, Tiger Global Management, Google Capital and Sequoia Capital India. The company has over 80,000 customers around the world including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco. For more information, visit https://freshdesk.com.
G2 Crowd, the world's leading business software review platform, leverages more than 60,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to G2Crowd.com.