Back to Press Releases

GetApp Names Freshdesk as a Category Leader in Top 25 Software Solutions Report

Freshdesk Rated Top 3 in Two Categories: ‘Helpdesk & Ticketing’ and ‘Customer Service’

San Bruno, California July 27, 2016

GetApp, the largest cloud-based business applications marketplace, named Freshdesk’s cloud-based customer service software, as a category leader in their quarterly Top 25 Software Solutions report. Freshdesk is ranked second and third respectively in the ‘Help Desk & Ticketing’ and ‘Customers Service’ categories.

“Freshdesk is dedicated to building great products that make it easy for teams to support their customers,” said Jill Soley, Vice President of Marketing at Freshdesk. “Our customers love the intuitive user interface and easy setup of our products. Our recognition by GetApp and the leading analyst reports confirms that not only do our customers love Freshdesk but the industry sees our strengths as well.”

Freshdesk has had a momentous year. They more than doubled their customer base to serve 80,000 companies and added two new products to their portfolio:, an in-app support and engagement platform for mobile-first businesses and Freshsales, an all-in-one CRM solution for high-velocity sales teams. Freshdesk also debuted in Gartner’s May 2016 Magic Quadrant for the CRM Customer Engagement Center* and was included in The Forrester Wave™: Customer Service Solutions For Midsize Teams for the first time.

GetApp’s quarterly ‘Category Leaders’ report helps business owners and decision makers by providing an overall picture of the leading cloud-based software applications. The report takes into consideration five factors to calculate an app’s ranking. Those include: user reviews, integrations with other apps, mobile platforms, media presence including followers and fans on Facebook and Twitter, and security based on the Cloud Security Alliance assessment.

"GetApp establishes these rankings independently of any commercial relationships it may have with software vendors. Taking into consideration factors including real user opinion, compatibility with other software products and mobile devices, security, and market presence helps provide a unique perspective on the importance of considering these factors when choosing business software." says GetApp ranking project manager Suzie Blaszkiewicz.

See the full Helpdesk & Ticketing rankings and Customer Service rankings by visiting Learn more about Freshdesk at

About Freshdesk

Freshdesk Inc. is the leading provider of cloud-based customer engagement software. Freshdesk’s suite of products include the flagship product, Freshdesk, which allows organizations to support customers through email, phone, websites, forums, and social media; Freshservice, a cloud-based service desk and IT service management solution;, an in-app support and engagement platform for mobile-first businesses; and Freshsales, a CRM solution and sales system for high-velocity sales teams. With powerful features, an intuitive interface and a freemium pricing model, Freshdesk’s products are widely used by teams and companies of all sizes, from SMB to enterprise. Based in San Bruno, California, with offices in Germany, the United Kingdom, Australia and India, Freshdesk is backed by Accel, Tiger Global Management, Google Capital and Sequoia Capital India. The company has over 80,000 customers around the world including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco. For more information, visit

About GetApp

GetApp, a Gartner company, is the leading premium business app discovery platform on the web. Headquartered in Barcelona (Spain), GetApp serves as a platform for user-generated and editorial reviews of software and apps for businesses.

Media Contact

Arvind Parthiban