Freshworks Unifies Global Sales Organization to Accelerate Growth

SAN MATEO, CA., Mar. 05, 2026

Freshworks Inc. (NASDAQ: FRSH), the leading provider of uncomplicated AI-powered software, today announced leadership changes under its CEO and President Dennis Woodside.

With employee experience at the forefront of our strategy and revenue growth plans, the Company has decided to unify its global sales organization under its current Chief of Global Field Operations, Ian Tickle.

“By unifying our sales organization under a single leader, we believe we can accelerate growth and deliver exceptional value to our global customer base,” said CEO Dennis Woodside. “Ian has a proven track record and played a significant role in Freshworks outperforming for the last five consecutive quarters, underscoring his ability to consistently drive high-impact results.”

Tickle will serve as the Company’s Chief Revenue Officer effectively immediately. He will be responsible for overseeing all sales, customer success and customer experience functions. Tickle has been Freshworks’ Chief of Global Field Operations for the past year and prior to that, he led the field sales group for Europe. During his tenure with Freshworks, Ian has built a true field and enterprise selling machine.

Prior to Freshworks, he was President and Chief Revenue Officer at Domo and Vice President EMEA, SaaS Solutions, at Oracle. Throughout his career, Tickle has demonstrated expertise in scaling global sales operations, driving revenue growth in competitive markets, and leading organizations through critical transformation initiatives.

As a result of this decision, Chief Integrated Customer Growth Officer Mika Yamamoto will depart Freshworks.

Freshworks recently announced in their Q4 and full year 2025 financial results that the company achieved profitability and record free cash flow generation, and raised revenue estimates for fiscal year 2026. The Company today is reaffirming its financial estimates for both the first quarter ending March 31, 2026, and the full fiscal year ending December 31, 2026, as previously communicated on February 10, 2026.

About Freshworks Inc. Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional employee and customer experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more efficient. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ Employee Experience (EX) and Customer Experience (CX) software to eliminate complexity and increase productivity, loyalty and growth. For the latest company news and customer stories, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X.

Forward-Looking Statements

Certain statements in this news release are forward-looking statements within the meaning of the federal securities laws, including statements relating to the Company’s plan to repurchase up to $400 million of its outstanding Class A common stock. All such statements in this report, other than statements of historical fact, are forward-looking statements. Words such as “expect,” “intend,” “will,” “plan,” “anticipate,” “may,” “believe,” “continue,” and similar expressions are intended to identify forward-looking statements. The Company’s forward-looking statements are based on certain assumptions and reflect the Company’s current expectations. As a result, forward-looking statements are subject to a number of risks and uncertainties that could cause actual results or events to differ materially from current expectations, including other factors discussed in the Company’s reports on Form 10-K and Form 10-Q and the other risks and uncertainties discussed in any subsequent reports that the Company files with the Securities and Exchange Commission from time to time.

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