Super Metrics have been using Freshdesk since 2016 and they've seen an impact with the product as it enables all customer interaction seamlessly and it offers the opportunity to create automation rules, skill sets and more.
Some key KPIs include reducing the number of customer contacts and they have been able to achieve this with the help of Freshdesk automation by cutting down manual labor with right cases being assigned through CRM
Watch to learn how Supermetrics achieved a usecase with Freshdesk through automation, increase in efficiency of knowledge base and more
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