Freshdesk Analytics helps support teams turn data into actionable insights that improve decision-making, efficiency, and customer experience. With this course, you’ll gain the skills to confidently use Analytics, track the right metrics, and automate reporting so your team can stay ahead.
In this course, you’ll learn how to:
Navigate the Analytics module with ease
Decode key metrics and attributes that impact support performance
Use curated reports to identify trends and measure success
Personalize and customize reports to suit your business needs
Automate report sharing with scheduling and exports
This course is ideal for support agents, admins, and operations teams who want to make faster, smarter decisions using clear and accurate insights.
Join Freshworks University by creating an account to take this course.