We've taken steps to ensure business continuity

Health and Safety

For the time being, we have instituted work-from-home procedures and implemented travel restrictions for our employees. We are continuously monitoring the situation to ensure that the appropriate actions are taken as and when needed. 

Freshsuccess

We are working to ensure the same level of service and accessibility to Freshworks software. Our support teams are available and can be reached through phone, web, and chat. We have activated Business Continuity Plans to abide by SLAs to support our customers.

Operational Excellence

We have formed a cross-functional task force, led by our CIO, to monitor and address the situation as it evolves. Remote working facilities have been activated to aid social distancing and to maintain safe workplaces. We’re working to ensure continued product availability and reliability. 

Data Security

Protecting customer data is a top priority, especially in times like these. We have securely provisioned remote access using VPN to ensure that your confidential data is maintained carefully. Steps have been taken to ensure all the information is accessed through safe and secure channels.

Hear from our CEO

 

Access our library of resources created to help you through this crisis

Adapt and Evolve your CX

Customer support is hard. Remote support is even harder. 

Educate yourself on a wide variety of topics related to 'business continuity' and keep your team engaged during the business slump.

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The Adapt Video Series
In each installment, we talk to industry experts to learn their take on the current state of CX and how we need to move forward.
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The Evolve Library
This library of curated articles and guides will help in upskilling your workforce to better prepare them for the future. 
Embrace the Future: Remote Support

Reimagine your Sales strategy

Sales is a challenging profession. And when the world stands still, it gets a lot more complicated.

'Business as usual' has taken a new meaning with remote sales, and businesses are being forced to re-think how they sell and operate.

Keep your sales teams motivated during these uncertain times.

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Remote Selling
This list of articles and videos will help ace remote selling, handle remote sales teams, and keep them motivated.
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Navigating This Quarter
Find out from the industry experts about how you can keep your business afloat and keep moving forward.
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Upskilling & Training
Upgrade your industry knowledge and take your sales game to the next level with this curated list of resources. 
Navigate the new normal

Define and optimize your return-to-work journey

Returning to the new normal will need a new strategy to ensure employee readiness and workplace readiness.

Get to know the different criteria and methodologies your business can use to return to work.

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Return to work with ease

Join us as we discuss the return-to-work strategies that will help your organization provide a safe environment for your employees.
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Make remote work a success

Read through this list of 25 essential tips to make a successful BCP (Business Continuity Plan) for your service desk.
Return to work with Freshservice