About Freshworks 360
Unify your sales, support, and marketing so your teams can wow your customers with 360° data and personalized experiences on any channel they want. Freshworks is the customer-for-life software that delivers superior engagement from email to phone, chat, mobile, and social.
Instantly pull your teams together inside a ticket or CRM record with all the information they need to wow your customer. Regardless of whether they are internal or external partners, Freshconnect gives your teams all the context they need to solve customer issues and keep a customer for life.
Provide an easy way for users to access the entire history of customer conversations, data, and marketing touchpoints such as chats and social media mentions. No more disconnected customer experience, get a 360° degree view of your customers.