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About Freshworks 360

WOW Customers

Unify your sales, support, and marketing so your teams can wow your customers with 360° data and personalized experiences on any channel they want. Freshworks is the customer-for-life software that delivers superior engagement from email to phone, chat, mobile, and social.

Omni-channel engagement

Instantly pull your teams together inside a ticket or CRM record with all the information they need to wow your customer. Regardless of whether they are internal or external partners, Freshconnect gives your teams all the context they need to solve customer issues and keep a customer for life.  

Integrated Experience

Provide an easy way for users to access the entire history of customer conversations, data, and marketing touchpoints such as chats and social media mentions. No more disconnected customer experience, get a 360° degree view of your customers.

About Freshworks + AWS Partnership

 

Freshworks has achieved an Advanced Technology Partnership with Amazon Web Services (AWS), highlighting our commitment towards innovation, improving agent productivity and enhancing customer experience. We work closely with AWS to build powerful and seamless integrations that allow customers to conduct their entire business in the cloud space with higher efficiency. Some of our key tenets are simplicity in design,  ease of use, and an innovative approach towards product development. AWS provides both business and technical advantages that enable FW to powerfully scale and democratize web services for businesses of all sizes.

Freshworks and AWS Integration

Apart from being powered by AWS, Freshworks also has integrations that connect seamlessly with AWS solutions to enable customers to provide better service. 

Our seamless integration with Amazon Connect enables customers to quickly leverage Connect to pass call details like ticket number, caller ID, and caller history quickly and easily into the workspace without agent intervention or additional lookup. Rather than spending time on tedious redundant lookups, the Freshdesk integration will seamlessly allow agents to focus on servicing customers thereby reducing handle times and increasing customer satisfaction. 

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