Partner Enablement Program


The Partner Enablement Program is designed to onboard, enable, and certify partners on Freshworks products, solutions, and sales. Our courses and sessions provide hands-on training experiences with access to content and collateral so that you can kickstart the Go-to-Market motion seamlessly.

Live and On-Demand ​Enablement
We conduct live monthly onboarding and advanced product enablement sessions. Don’t worry if you miss any of them, we provide on-demand access to content on our learning portal.

Changing Markets and Emerging Competitors
With the changing markets, it is always helpful to clearly define and understand the value proposition of solutions and how they differentiate from our competitors.​

New and Better Products
With the SaaS market growing and cloud being the new norm, most products are frequently updated and upgraded. With Freshworks Partner enablement, we provide preferred access to product updates, enablement, and certifications to keep you in the loop with the new changes.

New Business Opportunities
With Freshworks enablement you can enter new markets with an expanded portfolio of solutions and create integrated solutions with Freshworks products. Add professional services and app development​ to your business revenue.

Freshworks' Digital Badges


A digital badge is an online achievement documenting your superior understanding of Freshworks’ products and their features. With an ever-expanding scope of developments in the SaaS space, these badges, once earned, will not only always place you ahead of your competition, but will also aid you with the necessary tools to achieve your professional goals. Since they are produced and distributed in a digital environment, it also makes it easy for you to broadcast your achievements to the world via social media and other digital platforms.

How do these badges work?
Freshworks has partnered with Credly to provide authentic, verifiable digital badges to their course earners. They represent valid skills and knowledge earned by an individual during the course of study. They are easy to produce, manage and share, making them a very viable medium for modern learners to broadcast their skills to the world. Prove your skills, one badge at a time! 

Who will notice?
These badges provide a gateway for you to announce your superior technical, sales, and marketing skills for the world to see. Because this is an online indicator of your accomplishment, they are readily available to be shared with a wider audience on social media platforms and offline mediums, therefore attracting prospective connections, field experts, and employers.



Where are the badges being hosted?

Freshworks' digital badges are being issued via Credly. It is a digital badge platform that works with credible organizations to provide digital credentials to individuals and entities, worldwide.

How will I know if I’ve earned a badge?

You will receive an email notification from Credly ( with instructions for claiming your badge and setting up your account.

What if I don’t want my badge to be public?

You can easily configure your privacy settings on Credly. You’re in complete control of the information about yourself that is made public.

To manage Badge privacy,

  • From your Dashboard, select the badge you'd like to manage
  • From the top of the screen next to the blue "Share" button, select the "More" icon
  • Select "Make badge private"

Please note that if you'd like to share either your Profile or a Badge, they must be marked Public.

What is the validity of these badges?

The badges will be valid differently and will be specified in the courses you would be undertaking.

How can people validate my badge?

Credly will allow people to digitally validate your badge on the platform itself. The verification will list details such as the date of issuance, the name of the earner, the date of acceptance, and the organization’s name.

What happens to my badge once it expires?

Once the validity of the badge expires, it will still be available for people visiting your profile on Credly to see. The date of expiry will be mentioned there as well.

Is there a fee to attain these badges?

Currently, these badges are being issued free of cost. Any change in the policy would be communicated to you.

Where and how can I share my badge?

You can share your badge directly from the Credly platform to LinkedIn, Twitter, and Facebook; over email; embed it in a website or your email signature. Here's a video for your reference:


I have more questions, where can I find support?

You can find answers to frequently asked questions here:, or reach out to this mail address for any and all certification-relation doubts you might have:


Where can I see the Partner Enablement schedule?

You will be able to see the Partner Enablement schedule on:

Which sessions can I join?

You can join sessions depending on your proficiency on products and your roles. We offer Live sessions for :
1. Onboarding into Freshworks Ecosystem
2. Foundations and Advanced Product Workshops
3. Sales and Marketing Webinars

Who should join the GTM kick-off sessions?

GTM kick-off sessions are recommended for all the New Partners and New Partner employees. GTM Kickoff sessions provide a basic understanding of Freshworks Products and the Ecosystem.

Who should join the Advanced Product workshops?

Advanced Product sessions are recommended for product consultants, presales engineers, and customer onboarding teams. It is recommended that you complete your GTM kick-off sessions before enrolling for ddvanced product sessions.

Where can I find the necessary collateral for selling?

All the collaterals can be found on the Partner Learning Portal

Are there any sessions and courses available for sales teams?

Yes, we conduct live sales enablement sessions every month, and a variety of sales readiness courses are also available on the partner learning portal.

How do I get access to the partner learning portal?

Please reach out to your channel manager to request access for the partner learning portal.

How can I get certified on products?

Freshworks Certifications is a 3-stage process. You will be awarded a certificate on the completion of Level 3.
Level1: Completion of Live/on-demand Advanced Product workshop
Level 2: Quiz/assessment
Level 3: Solve the business use case

Whom do I reach out to for additional information?

If you'd like to know more details about the program, please reach out to us at this email: