Why choose Freshworks + Smileback
With our Smileback integration for Freshdesk, one click is all it takes to unlock a world of customer feedback. By choosing one of three smiley faces and inserting comments they may have, customers quickly and easily let you know what you’re doing well and what needs improvement.
This helps you praise service agents for their great work, and reach out to unhappy customers before they leave you. Simple to set up, users see an uptick in customer satisfaction and employee morale right away. With solid reporting, analytics, and automation features, it’s no wonder SmileBack customers give it five stars.
Key benefits include:
Customers pick how satisfied they are in just one click. It’s simple: pick a smiley face, give feedback, and submit.
Highlight your reputation
Attract prospects and keep current customers hooked by showing off your reputation in attractive website widgets.
Filter data by agent, review score, and more. Then collect all the feedback you've received and impress your clients by showing you've been listening from day one.