What's new with Freshsales
See highlights from our monthly product updates
Product Updates 2025
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Account and Contact Summaries
Freddy AI now provides concise overviews of your contacts and accounts directly on their detail pages. These summaries include key information such as recent email interactions with sentiment analysis, latest notes, and associated deals. This feature ensures you're always up-to-date without the need to sift through extensive records, enhancing your productivity and focus. Additionally, administrators can customize the visibility of these summaries to align with team preferences.
Product Updates 2024
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Deal collaboration
Deal collaboration Tag team members on essential records to foster collaboration and drive alignment. Freshsales enables contextual discussions within the CRM, ensuring teams stay on the same page with clear ownership and progress tracking to close deals efficiently.
LinkedIn Sales Navigator
LinkedIn Sales Navigator The Freshsales and LinkedIn Sales Navigator integration allows sales professionals to access LinkedIn's rich data and insights directly within Freshsales, enhancing lead profiling, streamlining workflows, and enabling personalized outreach.
AI-powered sales battle cards
Freddy AI can now analyze keyword mentions in the notes section and highlight available battle cards, allowing sellers to get contextual guidance, and additional insights right within the CRM.
LinkedIn Marketing Forms integration
With the Freshsales-LinkedIn Marketing Forms Integration; whenever a form is submitted on LinkedIn, a new contact will automatically be created in Freshsales, streamlining the lead management process.
Product Updates 2023
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Spark UI for custom modules
Custom module list views have been upgraded to align them with the intuitive interfaces of other modules. With this update, users can access Kanban views, an improved slider, and extended support for custom apps.
Auto-assignment advanced rules
Users can now group rules together with AND or OR conditions with advanced conditions in auto-assignment rules. The CRM will check for multiple conditions before assigning the records to the assigned users.
Updated scopes for roles
The default scopes have been updated for the different CRM users, and are available in the Enterprise plan. With this update, admins can specify granular access for every action at the module level in the CRM.
New Email domains
Customers can choose from 4 email domains for all incoming and outgoing emails based on their region to improve email deliverability and reputation.
Product Updates 2022
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Gong Integration
Gain insights from your sales team's conversations and convert more deals.
Product Updates 2021
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Analytics for products
Get insights into the selling volume of your products and stay on top of deal performance with associated products.
Shared Caller
Connect your Freshsales Suite with a new Freshdesk Omnichannel account to unify calling functionality between the two products.
Global Search
Search for records and such as contacts, deals, and sales activities and their field values through the search bar.
Activity Goals
Set and track Activity Goals for your teams and drive productivity
Product Updates 2020
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Sales Forecasting
Plan your monthly/quarterly sales operations with insights on predictions of which deals will be successful
Freshdesk integration: Account sync
Create, link, and access tickets related to accounts from Freshdesk within Freshsales
Jira integration
Create a Jira issue from Freshsales, link existing issues, and more.