Join the AI-powered service revolution
Enhance productivity and improve customer, employee, and agent experiences with AI. Join us to explore the State of Service and Support in 2025, gaining insights into AI-driven strategies for success.
Date: November 28, 2024 Time: 4:30 p.m. IST Location: The Ritz-Carlton, Bengaluru
Registrations are closed for this event. Looking forward to hosting you next time. For any questions, you can write to marketing.india@freshworks.com
Inspiration: Reimagine AI-powered service and support
Dive into Freshworks’ latest generative AI capabilities and discover how our solutions can help service and support teams uncover winning trends, get ahead of issues, and make better data-driven decisions across your company.
Education: Discover AI strategies from industry pioneers
Meet partners and practitioners at the forefront of AI. Hear them share their unique experiences in navigating AI for service and support, providing proven strategies and practical knowledge for your own AI initiatives.
Connection: Meet with leaders in town
Engage with customer service and IT leaders, and gain exclusive access to Freshworks' executive team. Don't miss this chance to network, forge new connections, and gain valuable insights to propel your career and organization forward.
Speakers
Shelton Rego
Vice President & Managing Director, Freshworks India
Priya Subramani
Vice President - Product Management, Freshworks
Jayaram Karthik
SVP - Business Operations, Razorpay
Nikhil Godbole
Group Customer Service Head, Jupiter
Reena Evans
Senior Director Of Operations - Acko
Sunil Bissa
Vice President, Customer Experience, Groww
Gunaseelan Subbaiyan
Director, Tata Consumer Products Limited
Murali Kannan
Head of IT Operations, Sun Direct
Sundar Ramachandran
IT Head, Tata Elxsi
Arpita C Mitra
Co-Founder & Director, DTDC
Sundar Subramanian
Sr. Director of Customer Success, APMEA, Freshworks
Mohit Patle
Sr. Director and Regional Business Head, Freshworks
Annapoorna Venkataraman
Director - Customer Advocacy, Freshworks
Vish Mehta
Senior Product Manager, Freshworks
Rohit Mohan
Regional Head of Strategic Business, Freshworks
Sethupathy R
Regional Head of Customer Success, Freshworks
Agenda
Topic |
|---|
4:30 PM: Arrival and registration |
5:30 PM: Opening keynote by Shelton Rego, Vice President and Managing Director, Freshworks |
5:45 PM: Employee experience and product showcase by Vish Mehta, Senior Product Manager, Freshworks |
6:00 PM: Customer spotlight session featuring Tata Elxsi, presented by Sundar Ramachandran, Head of IT |
6:10 PM: Freshworks Customer Excellence Recognition |
6:20 PM: Customer experience and product showcase by Priya Subramani, Vice President of Product Management, Freshworks |
6:35 PM: Customer spotlight session featuring Razorpay, presented by Jayaram Karthik, Senior Vice President of Business Operations |
6:45 PM: The Freshworks Impact featuring Arpita C Mitra, Co-Founder & Director, DTDC and Sundar Subramanian, Sr. Director of Customer Success, APMEA, Freshworks |
6:55 PM: Panel discussion: “The Future of Support and Service with Generative AI” Moderator: Shelton Rego, Vice President and Managing Director, Freshworks India Panelists:
|
7:40 PM: Freshworks Customer Excellence Recognition |
7:50 PM: Freshworks Insiders program session by Annapoorna Venketaraman, Director of Customer Advocacy, Freshworks |
7:55 PM: Closing note by Mohit Patle, Sr. Director and Regional Business Head & Rohit Mohan, Head of Strategic Business, India |
8:00 PM: Networking dinner |