Contextual customer support with Custom Objects
Bring in business-critical information right inside Freshdesk,
at scale.
Create
Create, customize, and manage custom objects natively inside your Freshdesk with ease. Associate them with other custom or native objects, and even manage user access and permissions.
Contextualize
Enable your agents to get full context on tickets right inside the ticket page without struggling to fetch data from multiple tools. Use a rich variety of filters to slice & dice custom and native objects to get the information you want.
Analyze
With granular, in-depth reporting capabilities, you can spot latent issues and unlock growth opportunities at ease. As Admins, view and analyze standard and custom objects to make insightful, data-driven decisions for your business.
Freshworks Neo is our modern, enterprise-grade technology platform
that makes custom objects native, scalable, and robust. Learn more here.
“Travel Counsellors, an independent travel agency and longtime Zendesk user, made the switch to Freshdesk because, in their own words, they saw “no business value or benefits” with them. Zendesk surprised them with incremental charges every year, without being able to offer the same scalability and innovation they now enjoy with Freshdesk.”
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