Manage workplace requests and maintenance with clarity
Track maintenance, space planning, and employee requests in one place. Automate recurring tasks and deliver a connected workplace experience.Deliver better employee experiences with connected facilities services
Centralize service requests, maintenance schedules, and vendor tasks in a unified platform. Leverage intelligent automation to route issues, manage SLAs, and ensure a safe, efficient, and compliant workspace.
Give employees a single place to submit moves, repairs, seating and access requests. Auto-categorize by site, capture location details, and route to the right technician with SLAs and priority.
Why Freshservice for Facilities Teams stands apart
Manage facility requests, assets, and maintenance in one place. Improve uptime, compliance, and employee satisfaction with proactive service management.
Service Catalog
Structured portal for workspace requests and repairs.
Workflow Automations
Auto-assign maintenance tasks and trigger reminders.
Analytics & Reporting
Track request volumes, resolution times, and SLA compliance.
Workspaces
Manage multiple sites or locations separately while maintaining oversight.
Integrations
Connect with BMS tools, Slack, and Outlook for request visibility.
Join the 75,000+ companies uncomplicating their IT service & support
View all customer stories
Consolidating from 10 different platforms down to a single intuitive one has not only improved employee experience, it has saved us a significant amount of money.
Enterprise Service Management that works
Learn how teams onboard HR, Finance, Facilities, and other business teams to streamline service delivery.
The 4 pillars of Enterprise Service Management
Discover how governance, automation, collaboration, and insights drive service excellence across teams.
Freshservice Benchmark Report 2025
Compare service maturity, automation impact, and best practices across high-performing teams.Simplify service delivery across every business team
Bring HR, Finance, Facilities, Legal, and other business teams together on one intelligent platform that transforms how work gets done. Automate requests, streamline approvals, and deliver faster, more consistent service experiences.
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