Elevate IT Management, improve service efficiency
Democratize AI for everyone who drives your service teams—deliver personalized employee assistance, enable agents to focus on high-value tasks, and empower leaders with actionable insights.
Drive rapid ROI with uncomplicated AI
Skip the learning curve with pre-equipped domain knowledge and native integration. Ensure immediate impact while maintaining enterprise-grade security.
Deliver always-on, intuitive service experiences
Let AI resolve employees' issues instantly via Slack and MS Teams with autonomous, human-like conversations in 40+ languages. Reduce wait times and drive employee productivity.
Explore Freddy AI AgentMaximize service teams' efficiency and productivity
Free up your agents to focus on high-value work. Let AI handle ticket triaging, knowledge creation, and summarization—with smart suggestions and better responses, your agents can resolve issues quickly and deliver high-quality services.
Explore Freddy AI Copilot
Identify bottlenecks and optimize service operations proactively
Get timely alerts on key trends and anomalies without manual report management. Freddy AI continuously monitors your service desk, enabling swift action and informed decisions.
Explore Freddy AI Insights
Explore Freddy AI in Action
Conversational AI Agent for 24/7 Employee Support
Freddy AI Agent delivers instant, human-like support through Slack and Microsoft Teams. Employees get 24/7 assistance in 40+ languages with no forms to fill—just natural conversations that resolve issues immediately and boost satisfaction.
People-first AI to future-proof your business
Freshworks people-first AI enables exceptional employee experiences, enhancing human potential while eliminating friction.
Uncomplicated
Human-centric
Personalized
Empowering
Secure
Freshservice capabilities
Simplify the complex — powerful IT capabilities with intuitive design and built-in intelligence to help teams move faster and smarter.
IT Service Management
Boost service desk performance with AI-powered workflows, intuitive automation, and actionable analytics.
IT Asset Management
Automate real time tracking across hardware, software, and cloud tools in an auto-updating CMDB.
IT Operations Management
Streamline IT ops with end-to-end visibility, intelligent alerts, and faster resolutions.
Enterprise Service Management
Transform service delivery across teams with automated processes for HR, Facilities, Finance, and more.
Omnichannel
Let employees request help on any channel, instantly alert agents, and speed up responses and fixes.
Our customers love Freddy AI
With features like conversational support and the solution article generator, we are now able to deliver intelligent and user-centric IT support.
Freshservice has been essential to our growth. Its automation and AI-powered features like the ticket suggester and Freddy AI Insights are enhancing our efficiency and enabling us to scale our IT support effectively.
Because of the Freddy AI virtual bot, we could deflect 65% of the tickets. Copilot is helping us be consistent and accurate with the resolution description. It saves 200 hours per month. Insight/analytics is helping to find the gaps and fix them so that Freddy can further improve.
Recommended by leading industry experts
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Redefine your service experience with Freddy AI
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