Freshworks Customer Advocacy Consent Policy

Thank you for being a Freshworks customer and look forward to strengthening our partnership through this advocacy program. Please read this Customer Advocacy Consent Form (“Form”) carefully before You sign. By signing below, You agree to collaborate with Freshworks Inc. and its affiliates (“Freshworks”) in developing and producing marketing materials (“Participant” or “You(r)”).

Action: Please check the appropriate initiatives(boxes) below, sign this form on DocuSign and click ‘Send’ so we receive a copy.

• Participant understands that Freshworks may be making audio-visual recordings, and/or taking still photographs, of You, including, but not limited to, sharing Your thoughts about Freshworks, Freshworks’ products, and services, and the industries in which Freshworks operates in general. Participant’s image in any such recording or photograph, any words You say in such recording, or that You separately say for inclusion in a video or marketing material, and Participant’s name and employment title, shall mean “Promotional Materials”.

• Participant understands that the Promotional Materials will form a part of Freshworks’ marketing materials and may the the form of the formats listed below.

  • Written case study published online or in print

  • Video formats

  • Event/Campaign participation (Virtual & physical) - speaker opportunities, panel discussions

  • Reference to other Freshworks prospects/customers

  • Participate in PR initiatives - Editorials, PR interviews, Awards, etc.

  • Logo on the website, sales presentations

  • Other, as described on the Freshworks Customer Advocacy Consent Form

• Participant hereby gives Freshworks permission to use the Promotional Materials to promote Freshworks or Freshworks’ technologies, products, or services, and to exhibit (or have third party licensees exhibit on behalf of Freshworks) such Promotional Materials. Any use of the Promotional Materials may be both internal and/or external to Freshworks. The rights granted herein shall be worldwide, in all media, and are perpetual; provided that all Promotional Materials shall be restricted to only those materials that promote Freshworks, or Freshworks’ technologies, products, or services. 

• Participant understands that the recorded interview may be used in whole or in part or in combination with other content and in this regard, Participant’s interview footage may be edited or changed for the purpose of such distribution. 

• Participant specifically waives Your right to information, inspection, or approval of modifications to the recording.

• Participant affirms that Freshworks shall not be liable to You or to anyone claiming through You for any claims or damages, arising out of the use of Your interview according to the rights in this Form. 

• Participant affirms that any intellectual property rights of the Promotional Materials vests with Freshworks and shall, if deemed necessary, provide assistance to facilitate the execution of legal documents affirming such rights. Participant further agrees Freshworks may identify the Organisation named below as a Freshworks customer in its Promotional Materials.  

• The only consideration that Participant shall receive for the rights granted herein, and for the time that they are devoting to this endeavour, shall be the opportunity to have Promotional Materials appear in such marketing materials; no other compensation shall be owed or provided.