Some aspects of the GDPR program at Freshworks
Individual Rights, Subject Access, and Communication
Freshworks GDPR program thoroughly evaluates how Freshworks, both as a data controller and processor is placed with its existing procedures for readiness to,
- provide rights of individuals under GDPR and,
- assist customers in responding to data access requests from individuals.
Freshworks GDPR program emphasizes on transparency of data processed by establishing processes that help easily respond to requests from customers wanting to know what data Freshworks has about them. Information of what data is collected, stored and processed can be obtained from our Privacy Notice
Our leaders commit to support and provide guidelines for data protection compliance through a framework of standard policies and procedures. Freshworks defines metrics for monitoring and governing health of the privacy notice which is independently run under the direct control of the Management Steering Committee.
Customer's Personal Data with Freshworks
Freshworks delivers on our customer’s privacy objective by maintaining processing records of customer’s data. Periodic and need based Privacy Impact Analysis (PIA) across data flow and process maps aids in keeping our program aligned with ever changing business and technology landscapes.
Privacy by Design and Default
Programs, projects, and processes at Freshworks are aligned to privacy principles right from inception of an idea or project, thereby supporting Privacy by Design and Default principles. Read more on privacy-ready features of our products here.
Opt out of analytics
As part of Freshworks commitment to uphold privacy, Freshworks products provide options to opt out of analytics. Customers can terminate sharing of data for the purpose of analytics. Reach out to your Account Executive for more on enabling the same for your support account.
Freshworks ensures data is hosted within centers qualified by global IT standards and regulations. Providing multiple locations to host data (upon purchase of appropriate plans) to suit needs of its customers, Freshworks data centers are located in United States, Europe, India and Australia.
List of sub-processors
Freshworks GDPR program ensures any 3rd party vendor/sub-processors is also accountable for protection of an individual’s personal data. These obligations are established by way of contracts that also include providing sufficient guarantee to implement appropriate technical and organisational measures as specified in the Regulation.