10 best IT asset management software (ITAM) 2025

IT asset management (ITAM) system delivers an all-in-one solution, empowering organizations with smart tools to seamlessly manage assets from acquisition to retirement. ITAM software enables businesses to ensure asset investments deliver value, maintain regulatory compliance, and keep resources running at optimal efficiency.

Let’s explore the world of ITAM software—its importance, key benefits, and the top 10 platforms revolutionizing how businesses manage their technology assets.

What is IT asset management software?

IT asset management software is a tool that businesses use to record, categorize, and organize their technology assets. It acts as a central hub for storing key details about hardware and software. Businesses use it to maintain accurate data about their IT environment.

This helps improve decision-making, streamline IT operations, and ensure compliance with licensing and regulatory requirements. By providing real-time visibility into asset usage and status, IT asset management software also helps reduce costs and prevent unnecessary purchases.

Top 10 IT asset management software in 2025

1. Freshservice

Freshservice acts as a comprehensive IT help desk solution that provides an abundance of functionalities designed specifically to aid in IT asset management efforts. With both asset lifecycle management and an integrated Configuration Management Database (CMDB) available, organizations can easily track resources throughout their lifecycle while enjoying enhanced visibility into how all assets interact with each other.

Freshservice’s standout features such as automated discovery empower businesses to capture and update asset information in real-time, while SaaS and contract management tools help businesses track different types of resources to ensure they’re always serving their best interests.

For a comprehensive ITSM platform paired with powerful ITAM capabilities, Freshservice stands unmatched.

Key features

• Asset normalization creates a unified view of all assets across multiple systems, offices, and clouds.

• Automated asset discovery identifies and tracks asset information, with the ability to leverage agent or agentless discovery and even track assets off-network.

• Integrated CMDB maintains a complete repository of all the assets in your organization and how they’re connected to each other.

• SaaS management tools provide a 360-degree view of your SaaS applications, while optimizing usage with insight-driven actions.

• Asset lifecycle management tracks purchase orders, initializes assets, and keeps a record of all information in a single unified view.

Pros

• Easily monitor spending, optimize software license usage, and set reminders on expiries with contract management features.

• Capable mobile app allows teams to monitor non-pingable assets while on the go.

• Inventory is tightly integrated with all modules, eliminating tool hopping while tracking your assets’ lifecycles.

• Seamlessly fulfill service requests in a single click by forming the backbone of your service delivery engine with asset information.

• Acts as a unified solution for setting up your purchase processes with seamless approval tracking, integrated service request fulfillment, and one-click inventory replenishment

Why clients rave about Freshservice

Freshservice covers every aspect of IT asset management, leaving no stone unturned in delivering complete visibility, control, and efficiency. 

Whether you’re looking to optimize asset usage, track performance, or understand interdependencies, Freshservice offers the tools to make it happen. Versatility serves as the core of the platform, empowering users to leverage it to address their unique challenges and strengthen their overall asset management efforts.

Take it from one of our satisfied clients on G2, who praises Freshservice’s asset and alert management capacity, saying, “Freshservice is the best tool for an IT department talking about ticketing, asset and alerts management. The best thing about it is its flow management and automatization of tickets and alerts. Also, its asset management works wonderfully; you can have all of your IT inventory in one system and with any incident or service request people raise, you can associate the asset and have better control over how many incidents that asset had.”

2. ServiceNow

ServiceNow is a cloud-based software that provides a platform for automating management workflows. This AI-driven software specializes in IT service management (ITSM), IT operations management (ITOM), and IT asset management.

Key features

• Extensive workflow automation allows businesses to expedite digital workflows at an enterprise scale, building complex workflows with no-code playbooks.

• Single data models eliminate manual data inputs, redundancy, and siloed tasks.

• Generative AI-powered actionable insights provide real-time analytics on asset management practices to refine strategies over time.

Pros

• Impressive versatility, offering software asset management, hardware asset management, SaaS license management, and cloud cost management.

• Ideal for risk management, empowering companies to quickly identify technology risks such as tech debt, shadow tech, vulnerabilities, license compliance, and lost assets.

• Offers secure APIs, built-in audit trails, single sign-on (SSO) multi-factor authentication (MFA), and more to ensure the security of your ITAM.

Cons

• Built specifically to manage processes and flows, meaning you’ll need to tie it into other systems to gain comprehensive features for ITSM, customer relationship management (CRM), or enterprise resource planning (ERP).

• Several user reviews indicate that reporting tools leave much to be desired.

• Non-intuitive interfaces can slow down workflows and make the software challenging to use in general.

Price

• Custom pricing

3. SolarWinds

SolarWinds serves as a unified monitoring, observability, and service management platform. It offers a plethora of different tools for system management, network management, and database management.

Key features

• Provides full asset lifecycle management and audit history of hardware, software, licenses, and contracts.

• Real-time, visual dashboards deliver clear and actionable insights.

• Any changes to assets are meticulously documented and integrated into change management processes, empowering users to understand the immediate impacts of adjustments.

Pros

• Service desk enables organizations to link assets directly to tickets and specific incidents, improving troubleshooting and resolution times.

• Sophisticated discovery and tracking functionalities offer a comprehensive view of the full inventory and life cycle of each asset.

• Centralized platform consolidates asset costs, usage statistics, and performance metrics in one place.

Cons

• Constant updates can interrupt established workflows, increase learning curves, and complicate ongoing training efforts.

• Limited robustness and customizability of reporting and analytics tools can hinder meaningful insights, restrict tailored reporting, and reduce overall decision-making effectiveness.

• Many products can be resource-intensive, requiring extensive hardware and system resources to run effectively.

Price

• Pricing not available

4. Zluri

Zluri serves as a comprehensive SaaS operations management platform. It enables IT teams to discover, manage, and secure multiple SaaS applications all from a single, consolidated dashboard. 

Key features

• Powerful discovery engine reveals every app in a business’s SaaS landscape, allowing for smooth data-driven decision-making.

• Risk management tools can track app-specific threat scores, data shared with third parties, and global security events.

• 800+ out-of-the-box and secure integrations enable companies to connect seamlessly with existing IT tools to achieve maximum SaaS control.

Pros

• 360-degree visibility allows users to keep an eye on every app in their environment, empowering them to monitor access, changes in user activity, active licenses, and spending.

• Easily analyzes SaaS usage data to identify and reclaim unused or underused licenses.

• Centralizes SaaS contracts, vendors, and spend, enabling organizations to stay on top of budgets and make timely spending decisions.

Cons

• Many popular integrations require the purchase of Zuri’s top-tier Enterprise package.

• Complicated interface with an overabundance of features may present difficulties for some users.

• Lacks some common automation features found in similar solutions, creating a heavier manual workload.

Price

• Pricing not available

5. Reftab

Reftab is an easy-to-use asset management platform that excels in managing fixed assets. Users can leverage reservations to keep track of assets, licenses, and accessories, while scanning asset tags with its powerful mobile app.

Key features

• Asset depreciation allows business to track depreciation on assets using straight line depreciation or double declining balance.

• Custody verification periodically contacts users to verify they still have possession of their equipment and that it’s in working order.

• Conditional routing automates the distribution of tasks based on predetermined conditions, streamlining the actions required to make purchases and assign equipment.

Pros

• Provides an easy-to-use system for managing equipment loans and reservations, enabling businesses to know where their equipment is, who borrowed it, and when they’re running low on stock.

• View equipment requests and approve or reject directly from within the body of email messages.

• Ability to automatically create assets from approvals, so that when the item arrives, companies already have the asset in Reftab.

Cons

• Rather simplistic, which can be ideal for small teams with limited assets, but may be less than ideal for larger organizations managing a high volume of resources.

• Desktop version differs significantly from the mobile app, creating two learning curves for users to adjust to.

• Search functionality is relatively limited, making it difficult to track down specific assets users may be looking for.

Price

• Starter plan begins at $31.25 per month, while you’ll need to reach out to Reftab directly if you’re managing 3,000+ assets.

6. Spiceworks

Spiceworks is a cloud-based help desk and network monitoring solution designed for systems administrators and IT professionals. It helps in managing tickets raised by clients, tracking agent's' performance, and monitoring resource allocation.

Key features

• Real-time system alerts automatically send relevant users email notifications when assets are unreachable from remote sites, as well as expiry date alerts for documents and certificates.

• Robust asset tracking via a network inventory, which also allows administrators to access purchasing records and assign new devices to users.

• Customizable reporting and analytics provide users with insights into labor data, tickets, and integrations.

Pros

• Spiceworks’ price point can be a major draw – all of its services are completely free of charge.

• No limits on assets, devices, or users, making it ideal for large teams with straightforward asset tracking requirements.

• Filters that alert companies when it’s time to upgrade software or replace hardware with newer technology.

Cons

• Since Spiceworks is free, it generates its revenue through advertisements, which can further convolute an already-complex interface.

• Heavily IT-based, which is ideal for technical teams, but requires additional technology purchases for businesses seeking a comprehensive asset management solution.

• Tracks resources using IP address scanning, which is less accurate than the more commonly used GPS scanning.

Price

• Spiceworks offers four different packages to choose from, all of which are free of charge.

7. ManageEngine

ManageEngine offers a suite of products that serve as an integrated network, system, application, and datacenter monitoring center. Its Asset Explorer software is a web-based ITAM solution that helps monitor network assets from planning through disposal.

Key features

• Auto-discovery and management of all hardware and software inventory deployed across networks.

• Robust CMDB provides a detailed overview of all configuration items (CI) and their relationships, helping with root cause analysis and impact monitoring.

• Software management and asset compliance tools empower businesses to stay compliant with license agreements by using easy-to-understand flash charts.

Pros

• Static and dynamic asset grouping allows companies to add resources by selecting them as they wish and creating custom criteria for adding resources to groups.

• Network range scans enable users to discover and track IP devices such as routers, switches, and printers.

• Ability to easily create product types and list various products under them, with option to add vendor details for a particular product such as its name, warranty period, and price.

Cons

• Add-ons for remote access can get expensive quickly.

• Implementation and onboarding can be complex and time-consuming.

• Tunnel vision on IT assets and processes, thus requiring additional software purchases for businesses overseeing non-technical assets as well.

Price

• You’ll need to contact ManageEngine directly for a custom quote for your specific requirements.

8. Asset Panda

Asset Panda is an asset tracking and management platform that offers extensive flexibility, allowing users to mold the solution to fit their unique needs. It offers desirable scalability, enabling users to manage less than 250 assets or more than 100,000, depending on their current requirements.

Key features

• Asset kitting empowers companies to bundle equipment together to rapidly perform actions across multiple assets.

• Full lifecycle histories provide better reporting, visibility, and forecasting.

• Compliance tracking tools utilize recorded histories to reinforce established guidelines, verifying adherence to warranty, insurance, and government requirements.

Pros

• Robust real-time tracking capacity allows businesses to monitor the current status, location, and condition of assets.

• Custom actions available for deploying and returning assets to ensure all parties are informed and alerted with the most up-to-date information.

• Tickets and work orders can be submitted directly from both your desktop and Asset Panda’s mobile app, helping accelerate the asset repair process.

Cons

• Lacks accounting integration, limiting financial management visibility and comprehensiveness.

• User reviews mention that when handling a high volume of traffic, long load times may be experienced and software may even ‘freeze’ at times.

• Dashboard performance could be improved, as some relevant metrics and analytics are neglected.

Price

• You’ll need to reach out to Asset Panda directly for a custom quote for your particular organizational needs.

9. Pulseway

Pulseway is an IT management solution that empowers users to monitor and control all systems and servers from a smartphone, tablet, or browser. It’s most commonly leveraged as a remote monitoring and management (RMM) tool, enabling users to remotely oversee and maintain technical infrastructure and devices.

Key features

• Powerful automation engine combines workflow technology with an intuitive user interface (UI), allowing for smart triggers that can auto-remediate IT issues.

• Patch management automates the discovery and application of OS and third-party application patches, while enabling you to define the what, when, and where in advance.

• 28 advanced reporting templates support customized analytics tailored to your needs; these can be run manually or scheduled to occur regularly.

Pros

• Versatile in its use; can be used for managed service providers (MSPs) or internal IT teams with impressive functionality for both.

• Highly integrable with many popular third-party applications such as ConnectWise Manage, Autotask, Zendesk, and PagerDuty.

• Customizable alerts empower companies to quickly identify problems, communicate with users, and resolve issues with built-in scripts.

Cons

• Managed assets must be networked, creating problems for users who require a physical barcode or are managing non-network resources.

• Can get extremely pricey, particularly for organizations managing a high volume of resources.

• Advanced scripting and automation features are difficult to learn, making it challenging to maximize their potential.

Price

• Prices start at $44 dollars per month for 20 or fewer devices. You’ll need to contact Pulseway directly if you’re overseeing more than 5,000 devices.

10. Asset Sonar

AssetSonar is an ITAM solution that provides an abundance of tools for organizing, tracking, and reporting on resources across multiple locations. Its cloud-based nature empowers organizations to monitor their assets throughout their entire lifecycle from a single unified platform.

Key features

• Robust CMDB provides 360-degree visibility into all IT asset dependencies.

• Scan-based audits can be leveraged to help improve transparency and accountability.

• Network discovery allows users to promptly identify network devices, automatically creating an accurate inventory database and reducing security risks.

Pros

• Robust hardware and software asset management enables businesses to oversee both physical items and cloud-based software.

• Combination of asset management, inventory management, and user management capabilities result in a comprehensive solution that verifies all aspects of business operations are adequately monitored.

• Service and warranty features ensure that service tickets can be easily created, maintenance alerts are in place, and service history can be tracked.

Cons

• Verification signatures lack important details for what individuals are signing for.

• Non-intuitive interface with redundancy, requiring unnecessary navigation to utilize certain features.

• Limited notifications available for when assets are running low or reach a pre-specified level.

Price

• Begins at $69.99 per month for 100 or fewer devices. You’ll need to reach out to Asset Sonar directly if you’re managing more than 3,900 devices.

Benefits of IT asset management software

The exact benefits to be gained from the use of IT asset management tools depend on your particular business needs and how you plan to use the technology. For instance, companies facing security vulnerabilities may benefit most from enhanced protection of sensitive data, while those dealing with poor resource allocation are likely to value improved asset tracking and utilization the most.

Enhanced operational efficiency

• Centralized asset tracking: Provides a single view of all IT assets, reducing redundancy and enabling better resource allocation.

• Optimized procurement: Streamlines purchasing by identifying when and which assets are needed, avoiding unnecessary acquisitions.

• Reduced downtime: Monitors asset health, enabling proactive maintenance to avoid disruptions in critical operations.

• Compliance management: Ensures that all assets meet regulatory requirements, reducing the risk of non-compliance penalties.

Cost optimization and savings

• Asset lifecycle optimization: Tracks assets from acquisition to disposal, verifying that assets are used to their full potential, which reduces the need for premature replacements.

• Prevent overbuying: Provides visibility into current assets, preventing the purchase of unnecessary hardware or software.

• Reduced licensing costs: Tracks software license usage, ensuring compliance and avoiding over-purchasing or penalties for underutilization.

• Minimized maintenance costs: Monitors asset performance to schedule timely maintenance, minimizing expensive repairs and replacements.

Risk management and security

• Data security: Tracks devices containing sensitive information, verifying proper handling, encryption, and disposal of data, thus reducing data breach risks.

• License and patch management: Monitors software licenses and ensures timely updates and patches, mitigating vulnerabilities from outdated or unpatched software.

• Geolocation and remote locking: Keeps track of the physical location of assets and can trigger remote locking or wiping of stolen or lost devices to protect sensitive data.

• Asset retirement procedures: Verifies the secure disposal of assets through proper decommissioning processes, preventing data leaks from retired devices.

Improved strategic planning

• Forecasting future needs: Analyzes asset lifecycle data to predict future hardware and software requirements, ensuring resources are allocated efficiently.

• Budget optimization: Helps plan IT budgets by tracking asset costs, maintenance, and replacement schedules, verifying accurate financial forecasting.

• Technology roadmap alignment: Aligns asset acquisition and lifecycle management with the company’s overall technology strategy and business objectives.

• Scalability support: Tracks asset usage patterns, helping plan for scalability and growth without over-investing in unnecessary resources.

Enhanced lifecycle management

• Efficient deployment: Streamlines the process of deploying assets to the right departments or users, minimizing delays and ensuring operational readiness.

• Asset utilization monitoring: Analyzes how assets are used, identifying underutilized resources that can be repurposed or retired, maximizing value from all assets.

• Automated warranty and support tracking: Keeps records of warranties and support agreements, enabling timely claims and avoiding unexpected repair costs after warranties expire.

• Planned refresh cycles: Uses lifecycle data to plan asset refresh or upgrade cycles, preventing obsolescence and ensuring that the IT environment remains up to date.

How to choose an IT asset management software

When evaluating ITAM software providers, start by assessing your current infrastructure and identifying key pain points. This ensures you choose a solution with features that directly align with your organization’s specific needs.

Step 1: Assess your IT infrastructure needs

Begin by cataloging all existing hardware and software assets, including servers, workstations, network devices, and licenses. Identify any gaps or inefficiencies in your current asset management processes, such as manual tracking, outdated records, or lack of visibility into asset utilization. 

Understanding the scope of your IT infrastructure will help determine the specific capabilities required from your ITAM software. 

Step 2: Evaluate software features and capabilities

Once you’ve evaluated your needs, you must identify vendors who offer features that align with these requirements. Key tools to prioritize include automated discovery and inventory management, which enable real-time tracking and ensure accurate documentation of all IT assets. You must also consider comprehensive lifecycle management, including maintenance schedules and warranty tracking. 

Step 3: Consider user-friendliness and support

The layout of an ITAM platform should be intuitive and user-friendly, allowing your team to perform tasks efficiently without extensive training. Consider conducting a trial or demo to assess how easily your team can access key features and perform common tasks like asset tracking and reporting.

You’ll also want to seek out a provider that provides comprehensive support services, including technical assistance, troubleshooting, and software updates. Make sure that vendors’ response times and availability for resolving critical issues align with your specific requirements.

Step 4: Review scalability and flexibility

Start by evaluating the software's ability to scale across your entire IT infrastructure. Consider factors such as the maximum number of assets the software can manage, its performance under increased workload, and its compatibility with diverse technical environments. 

Next, you should determine whether the software can be tailored to align with your business’s unique asset management processes. Look for features that support integration with other IT tools, such as help desk solutions and security platforms. A flexible ITAM platform will empower you to adapt workflows and configure settings to meet specific operational needs. 

Step 5: Analyze cost and return on investment

Gauging costs and return on investment (ROI) begins with evaluating the total cost of ownership (TCO) of the software, which includes initial licensing fees, implementation costs, and ongoing maintenance. Compare pricing models such as subscription-based versus perpetual licenses to determine which best suits your financial strategy.

ChatGPT said:

Next, calculate potential cost savings by factoring in improved efficiency, reduced asset downtime, and lower risk of non-compliance penalties. Consider intangible benefits such as enhanced data accuracy, improved decision-making, and better alignment of IT investments with larger business goals.

Step 6: Check compliance and security features

When evaluating compliance features, look for capabilities that facilitate adherence with standards such as GDPR, HIPAA, and SOX. These might include tracking software licenses, managing IT audits, and ensuring data privacy protections. Potential software should provide robust reporting and auditing functionalities to demonstrate compliance with regulatory mandates.

As for security measures, it’s essential to gauge whether providers offer encryption options for sensitive information, role-based access controls to limit permissions, and secure APIs for integrating with other IT systems. 

It’s also recommended to assess vendors’ commitment to data security, including their adherence to industry standards and certifications and their track record in handling security incidents.

Key features of IT asset management software

One of the main draws of ITAM tools is its versatility in assisting with a wide variety of business initiatives. The utility of ITAM tools lies in their ability to enhance asset tracking, inventory management, compliance, and more—all from a single, unified platform. 

Freshservice offers an abundance of ITAM-aligned tools that are designed to help optimize the use of technical resources within your organization. Some of its key attributes include:

• Asset normalization: Creates a unified overview of all assets across multiple systems, offices, and clouds. You can integrate this feature with existing inventory systems to create a single pane of glass for your entire asset inventory.

• Asset lifecycle management: Allows users to track purchase orders, initialize assets, and keep a record of every piece of information from procurement to retirement in a single, centralized view.

• Automated discovery: Automatically discover and track asset information by using Freshservices’ out-of-the-box discovery tools. Users can leverage agent or agentless discovery and even track assets off-network for full visibility.

• Integrated CMDB: Maintains a complete repository of all the assets in your organization with in-depth visibility into how they’re all connected to each other. This tool allows you to identify critical assets, and easily link them to incidents, requests, problems, changes, or projects with just a single click.

• SaaS management: Get a 360-degree view of your SaaS applications and optimize usage with insight-driven actions. It also helps prevent siloed subscriptions with unified discovery and usage tracking from directly within the platform.

• Contract management: Allows businesses to maintain a single record of all contracts with third-party vendors. Additionally, you can track spending, optimize software license usage, and set reminders on renewals and expiries. 

Let’s take a look at how a feature like automated asset management might be used in a real-world scenario.

Imagine that a mid-sized software development company is expanding rapidly, making it increasingly difficult to manually track technical assets like laptops, servers, and software licenses. Automated discovery can continuously scan its network to identify and catalog all connected devices, software installations, and hardware configurations.

For instance, when a new employee joins and receives a company laptop, the ITAM software automatically detects the device, records its specs, and tags it with the employee's details. It also checks for any software installations and cross-references this with existing licenses, ensuring compliance. 

As a result, the company can easily monitor asset usage, plan for upgrades, and avoid license overages, thus reducing manual effort and ensuring all assets are optimized and accounted for.

Why your business needs an IT asset management tool

If you’ve ever struggled to locate a laptop before an employee’s first day or wondered whether you're still paying for unused software licenses, you’ve already felt the need for an IT asset management (ITAM) tool.

Your business needs an IT asset management tool to:

Manage asset sprawl more efficiently

As your business grows, so does your inventory of laptops, servers, phones, and software. Without a centralized system, it’s easy to lose track. You might end up buying new equipment simply because no one knows what's already available. An ITAM tool gives you a clear view of every asset, helping you avoid waste and keep things under control.

Reduce compliance and security risks

Outdated software, untracked licenses, and forgotten devices pose serious risks. Without proper visibility, you could fail an audit or overlook a device that still holds sensitive data. An ITAM tool helps you stay compliant by keeping records updated and alerting you to expired warranties or licenses.

Improve IT efficiency and decision-making

When your IT team doesn’t have quick access to asset data, troubleshooting takes longer, upgrades get delayed, and budgets are harder to manage. With an ITAM tool, you can make faster, more informed decisions about what to repair, replace, or retire.

How to implement an IT asset management tool successfully

Rolling out an IT asset management (ITAM) tool is about building a foundation for smarter, more efficient IT operations. Here's how to get it right from the start:

Step 1: Complete inventory audit

Before anything else, you need to know what you have. Conduct a thorough audit of all hardware, software, licenses, and cloud assets. Capture key details like serial numbers, locations, users, and lifecycle status.

Step 2: Stakeholder alignment

Involve the right people from IT, finance, security, and operations. Each team uses asset data differently, so gathering input upfront ensures the tool meets everyone's needs.

Step 3: Thoughtful choosing and configuration

Pick an ITAM solution that fits your business size and integrates well with existing systems (like help desks or procurement tools). Configure categories, asset tags, workflows, and user permissions to match your internal processes.

Step 4: Data import and cleaning

Bring your inventory data into the tool, but clean and standardize it first. Merge duplicates, fix naming inconsistencies, and remove outdated records.

Step 5: Training and communication

Ensure your team knows how to use the tool—and why it matters. A short training session can prevent errors and boost adoption.

Step 6: Monitoring and maintenance

ITAM isn’t “set it and forget it.” Schedule regular reviews to update asset records, retire old hardware, and adjust configurations as your business evolves.

Quick checklist: Best practices for ITAM success

• Audit all assets before starting

• Involve stakeholders across departments

• Configure the tool to match your workflows

• Clean and standardize imported data

• Train users and encourage adoption

• Schedule regular audits and updates

• Monitor for risks and license compliance

Trends in IT asset management for 2025 and beyond

As technology becomes more complex and distributed, IT asset management (ITAM) is moving beyond simple tracking to become a strategic function. Here are the top trends to watch and prepare for:

AI-driven asset management

Artificial intelligence is transforming ITAM from reactive to predictive. AI tools can now analyze asset usage patterns, forecast hardware failures, and even suggest optimal replacement schedules.

Why it matters: You can shift from fixing problems to preventing them. AI reduces manual work, improves decision-making, and helps you use assets more efficiently.

Stronger emphasis on cybersecurity

ITAM is becoming critical to security due to the rise in remote work and cyber threats. Knowing exactly what assets are in use (and where) helps you close security gaps quickly. Asset data is now being used to flag unauthorized devices, track patch compliance, and identify shadow IT risks.

Why it matters: A complete and up-to-date asset inventory is your first line of defense against breaches.

Deeper integration with business systems

ITAM is no longer a siloed IT function. Modern tools are integrating with systems like HR, finance, procurement, and facilities management to provide a full picture of how assets support business operations.

For example, when an employee leaves, ITAM tools can trigger automated workflows to recover equipment and deactivate software licenses.

Why it matters: Integration reduces friction, increases visibility, and improves cross-departmental coordination.

Growing focus on sustainability and ESG reporting

Environmental, social, and governance (ESG) goals are pushing companies to better track the environmental impact of their IT assets. ITAM tools now support reporting on asset lifecycle, e-waste, and energy usage.

Why it matters: Sustainability isn't just strong ethics. It's becoming a business requirement, and ITAM plays a growing role in meeting these expectations.

Cloud and hybrid asset visibility

As more organizations move to hybrid environments, tracking assets across physical, virtual, and cloud infrastructure is becoming essential. ITAM tools are adapting to monitor SaaS subscriptions, cloud usage, and virtual machines.

Why it matters: You gain a clearer picture of total IT spend and can eliminate underused cloud services.

Enhance your IT asset management capabilities with Freshservice

Enhancing your IT asset management capabilities starts with the right tools—and that’s where Freshservice comes in. Its powerful platform improves visibility, streamlines asset tracking, and reduces manual errors. 

With features like automated discovery and lifecycle management, Freshservice helps eliminate waste and ensure compliance. It’s a smarter way to manage assets and drive efficient IT operations.

Freshservice offers a powerful arsenal of ITAM tools such as:

• Asset normalization

• Asset lifecycle management

• Automated discovery

• Integrated CMDB

• SaaS management

• Contract management

Freshservice's ITAM capacity empowers businesses to manage and optimize their IT assets across their entire organization, ensuring that they’re always operating at peak efficiency and delivering maximum value.