What's new with Freshworks Neo
See highlights from our monthly product updates
Release notesProduct Updates 2025
Filter by month
No updates for this Month
Product Updates 2024
Filter by month
Analytics Fair Usage Policy (FUP)
An FUP is now implemented in Freshworks Analytics to ensure that all active paying customers have an uninterrupted, performant, and smooth reporting experience.
Automated Migration Assistance
Freddy AI Copilot for Developers enables customers to easily migrate their custom applications to the latest platform version with just a few clicks. Freddy AI Copilot now comprehends the necessary changes needed in the existing app code and suggests these changes within minutes. This AI-driven app migration saves customers significant costs when updating apps to the latest platform versions.
Modular app development
Freddy AI Copilot for developers now enables developers to build apps on Platform Version 3.0 using the Global Apps Framework.
Global Apps Framework GA
The Global Apps Framework on platform version 3.0 is now Generally Available. This new framework introduces module-based building, allowing developers to build once and publish across multiple Freshworks products.
Connector Apps
Connector Apps are a new category of Marketplace Apps. These pre-built connectors make data sync and workflow automation with any external application simple. Customers can fast-track integrations, enjoy effortless customization while lowering total cost of ownership with pay-as-you-use pricing.
Neo admin center roles
Admin roles lets org admins create specific administrative roles per the assigned responsibilities. This lets org admins create a clutter-free experience for other admins and add an extra layer of security to permission sharing.
Enhanced Marketplace Experience
Customers can now find relevant apps for their business easily with an enhanced Freshworks Marketplace experience.
Product Updates 2023
Filter by month
Analytics insights
Share prompts with Freddy AI and have it build unique widgets and have all insights visualized, be it trends, outliers or anything else. Available in Freshservice.
Analytics: Revamped Homepage
An all-new homepage for a seamless user experience with easy access to reports, trash and also the option to favourite reports and widgets. Available for Freshservice.
Freddy AI Insights
The all-new ‘Ask Freddy’ experience page features Freddy AI Insights and can be accessed by admins, supervisors or custom roles.
UCR powered RFM Segmentation
UCR now powers Freshmarketer and Freshsales Suite to enable hyper personalized audience segmentation for campaigns.
UCR: Field edit history for deals
Unified Customer Record, Freshworks' native customer data platform helps maintain a detailed record of changes made to any of the deal fields.
Analytics
With unified analytics, users can gain valuable insights and analyze critical information across Freshdesk, Freshchat, and Freshcaller (add-on) – all in one place.
UCR
UCR, ensures that a single customer profile is created and maintained inside Freshchat and Freshdesk Omni. This makes it easy for support agents to respond to customer conversations
Security and billing
Security and billing features powered by the Neo Admin Center for Freshdesk Omni are now live.
Product Updates 2022
Filter by month
Multiple Scheduling in Analytics
Now create multiple schedules, each with parameters like recipients, schedule time, and type within Analytics.
Biling Audit Log
Track the activities of the billing module from a dedicated tab within the Neo Admin Center.
UBX is now available for Freshservice new signups
Neo Admin Center's Unified Billing Experience (UBX) is now available for new Freshservice’s signups.
Custom Metrics & Custom Attributes
Easily create metrics and attributes that suit your business needs using an array of functions and operators.
Report Sharing for user groups
Reports can now be shared with not just individual users but also groups with access controls to view and manage.
Custom Objects on the portal
Custom Objects on the portal Extend the functionality of custom objects to your support portal.
Freddy-based Contact Scoring 2.0
Freddy-based Contact Scoring 2.0 Add positive or negative product usage signals through Segment or with website tracking code.
Product Updates 2021
Filter by month
Session Timeout
Session Timeout Live across all Freshworks products, admins can configure the validity of sessions, with session timeout.
Developer Portal: Low Code
Developer Portal: Low Code Solve business automation challenges with minimal or no coding! Avail early access to low-code.
Exchange Web Service (EWS)
Exchange Web Service (EWS) Email service now supports EWS protocol enabling real-time 2-way syncs, better security, and more.
Google Login
Google Login Access single-click Google sign up and login across Freshworks products for hassle-free authentication.
Custom Objects
Custom Objects Integrated with the Search platform service. Marked text fields are now searchable.
Analytics: Interactive Filters as Widgets
Analytics: Interactive Filters as Widgets Create different cuts of data across a page or a report with lists, drop downs, buttons, sliders, toggle or more.
Analytics: Quick Filters
Analytics: Quick Filters Get filtered views of a widget with a single-click on the report page with Quick Filters.
Google Business Messages
Google Business Messages Integration is live in beta for Freshchat. Sign up and start engaging with end-users.
Product Updates 2020
Filter by month
Platform Launch
Platform Launch The Neo platform goes live! Customize, extend, and unify digital experiences for customers, across Freshworks products