What's new with Freshworks Neo

See highlights from our monthly product updates

Release notes

Product Updates 2025

Filter by month

No updates for this Month

Product Updates 2024

Filter by month

Enhancement

Analytics Fair Usage Policy (FUP)

An FUP is now implemented in Freshworks Analytics to ensure that all active paying customers have an uninterrupted, performant, and smooth reporting experience.

Learn more
Marketplace App

Automated Migration Assistance

Freddy AI Copilot for Developers enables customers to easily migrate their custom applications to the latest platform version with just a few clicks. Freddy AI Copilot now comprehends the necessary changes needed in the existing app code and suggests these changes within minutes. This AI-driven app migration saves customers significant costs when updating apps to the latest platform versions.

Learn more
Enhancement

Modular app development

Freddy AI Copilot for developers now enables developers to build apps on Platform Version 3.0 using the Global Apps Framework.

Learn more
Enhancement

Global Apps Framework GA

The Global Apps Framework on platform version 3.0 is now Generally Available. This new framework introduces module-based building, allowing developers to build once and publish across multiple Freshworks products.

Learn more
Marketplace App

Connector Apps

Connector Apps are a new category of Marketplace Apps. These pre-built connectors make data sync and workflow automation with any external application simple. Customers can fast-track integrations, enjoy effortless customization while lowering total cost of ownership with pay-as-you-use pricing.

Learn more
Enhancement

Neo admin center roles

Admin roles lets org admins create specific administrative roles per the assigned responsibilities. This lets org admins create a clutter-free experience for other admins and add an extra layer of security to permission sharing.

Learn more
Enhancement

Enhanced Marketplace Experience

Customers can now find relevant apps for their business easily with an enhanced Freshworks Marketplace experience.

Learn more

Product Updates 2023

Filter by month

Enhancement

Analytics insights

Share prompts with Freddy AI and have it build unique widgets and have all insights visualized, be it trends, outliers or anything else. Available in Freshservice.

Learn more
Enhancement

Analytics: Revamped Homepage

An all-new homepage for a seamless user experience with easy access to reports, trash and also the option to favourite reports and widgets. Available for Freshservice.

Learn more
New

Freddy AI Insights

The all-new ‘Ask Freddy’ experience page features Freddy AI Insights and can be accessed by admins, supervisors or custom roles.

Learn more
Enhancement

UCR powered RFM Segmentation

UCR now powers Freshmarketer and Freshsales Suite to enable hyper personalized audience segmentation for campaigns.

Learn more
New

UCR: Field edit history for deals

Unified Customer Record, Freshworks' native customer data platform helps maintain a detailed record of changes made to any of the deal fields.

Learn more
New

Analytics

With unified analytics, users can gain valuable insights and analyze critical information across Freshdesk, Freshchat, and Freshcaller (add-on) – all in one place.

Learn more
New

UCR

UCR, ensures that a single customer profile is created and maintained inside Freshchat and Freshdesk Omni.  This makes it easy for support agents to respond to customer conversations

Learn more
Neo Admin Center
New

Security and billing

Security and billing features powered by the Neo Admin Center for Freshdesk Omni are now live.

Learn more

Product Updates 2022

Filter by month

New

Multiple Scheduling in Analytics

Now create multiple schedules, each with parameters like recipients, schedule time, and type within Analytics.

Learn more
New

Biling Audit Log

Track the activities of the billing module from a dedicated tab within the Neo Admin Center.

Learn more
New

UBX is now available for Freshservice new signups

Neo Admin Center's Unified Billing Experience (UBX) is now available for new Freshservice’s signups.

Learn more
New

Gupshup SMS Integration

Native Gupshup SMS integration is now live.

Learn more
New

Custom Metrics & Custom Attributes

Easily create metrics and attributes that suit your business needs using an array of functions and operators.

Learn more
Enhancement

Report Sharing for user groups

Reports can now be shared with not just individual users but also groups with access controls to view and manage.

Learn more
Enhancement

Custom Objects on the portal

Custom Objects on the portal Extend the functionality of custom objects to your support portal.

Learn More
Enhancement

Freddy-based Contact Scoring 2.0

Freddy-based Contact Scoring 2.0 Add positive or negative product usage signals through Segment or with website tracking code.

Learn More

Product Updates 2021

Filter by month

New

Session Timeout

Session Timeout Live across all Freshworks products, admins can configure the validity of sessions, with session timeout.

Learn More
New

Developer Portal: Low Code

Developer Portal: Low Code Solve business automation challenges with minimal or no coding! Avail early access to low-code.

Learn More
New

Exchange Web Service (EWS)

Exchange Web Service (EWS) Email service now supports EWS protocol enabling real-time 2-way syncs, better security, and more.

New

Google Login

Google Login Access single-click Google sign up and login across Freshworks products for hassle-free authentication.

Learn More
Integration

Custom Objects

Custom Objects Integrated with the Search platform service. Marked text fields are now searchable.

New

Analytics: Interactive Filters as Widgets

Analytics: Interactive Filters as Widgets Create different cuts of data across a page or a report with lists, drop downs, buttons, sliders, toggle or more.

Learn More
New

Analytics: Quick Filters

Analytics: Quick Filters Get filtered views of a widget with a single-click on the report page with Quick Filters.

Learn More
Integration

Google Business Messages

Google Business Messages Integration is live in beta for Freshchat. Sign up and start engaging with end-users.

Learn More

Product Updates 2020

Filter by month

New

Platform Launch

Platform Launch The Neo platform goes live! Customize, extend, and unify digital experiences for customers, across Freshworks products