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Meet Us at Slack Frontiers 2021

AMER November 16-17 | APAC & EMEA November 17-18

Unleash the power of collaboration to delight your customers and employees

Faster. Smarter. Better.

Leveraging the power of collaboration to streamline customer responses

Freshdesk by Freshworks logo Freshdesk by Freshworks logo
Keep everyone in the know

Give yourself (and your teammates) the gift of time by automating ticket notifications

Enable seamless collaboration

Speed up ticket resolutions by enabling seamless collaboration on a ticket right inside Slack.

Refresh your agents' productivity

Agents can create and edit tickets, and respond to customers directly from Slack

A screenshot illustrating an unfurled Freshdesk ticket in Slack A screenshot illustrating an unfurled Freshdesk ticket in Slack

All your conversations in one place  

Supercharge your IT Team with the power of Freshservice + Slack

Freshservice by Freshworks logo Freshservice by Freshworks logo
Simplify your service desk

Accelerate ticket resolutions by enabling collaboration within Slack. Simple mapping configurations will automate notifications and ensure that incidents and service requests are posted to Slack channels with continuous and ongoing updates

Real-time collaboration with your team

Slack users can discuss, edit and leave private notes on tickets - no need to access Freshservice or be an agent.

Take actions within Slack

Create and edit tickets, and respond to employees or customers directly from Slack.

This screenshot showcases Freshservice tickets being posted automatically in Slack channels This screenshot showcases Freshservice tickets being posted automatically in Slack channels

  Unlock contextual collaboration to close deals faster  

Accelerate your sales cycle by enabling real-time, context-driven collaboration across teams

Freshsales Suite by Freshworks logo Freshsales Suite by Freshworks logo
Boost productivity with all your communication in one place

Say goodbye to time spent switching between tools, by unifying the sales and marketing silos by bringing your CRM data right inside Slack.

Unlock collaboration to close deals faster

Empower sales teams to collaborate seamlessly across teams be it marketing, customer support reps, developers, and legal teams.

Get real-time updates on deals

Enable teams to receive notifications in real-time in Slack or Freshsales Suite triggered by a change in deal information, or a simple mention to alert any team member.
 

This screenshot showcases deal data being posted automatically in Slack channels This screenshot showcases deal data being posted automatically in Slack channels

Here's why our customers love this integration