Unleash the power of collaboration to delight your customers and employees
Preethy Padmanabhan
Senior Director of Product Marketing
Freshworks Neo Platform
Shortcut to fast customer responses
Work should happen wherever you are. Integrate your favorite collaboration tool with Freshdesk, Freshservice and Freshsales Suite so that you can seamlessly collaborate and stay updated on your tickets, incidents and deals.
Leveraging the power of collaboration to streamline customer responses
Give yourself (and your teammates) the gift of time by automating ticket notifications
Speed up ticket resolutions by enabling seamless collaboration on a ticket right inside Slack.
Agents can create and edit tickets, and respond to customers directly from Slack
Supercharge your IT Team with the power of Freshservice + Slack
Accelerate ticket resolutions by enabling collaboration within Slack. Simple mapping configurations will automate notifications and ensure that incidents and service requests are posted to Slack channels with continuous and ongoing updates
Slack users can discuss, edit and leave private notes on tickets - no need to access Freshservice or be an agent.
Create and edit tickets, and respond to employees or customers directly from Slack.
Accelerate your sales cycle by enabling real-time, context-driven collaboration across teams
Say goodbye to time spent switching between tools, by unifying the sales and marketing silos by bringing your CRM data right inside Slack.
Empower sales teams to collaborate seamlessly across teams be it marketing, customer support reps, developers, and legal teams.
Enable teams to receive notifications in real-time in Slack or Freshsales Suite triggered by a change in deal information, or a simple mention to alert any team member.
“The Freshdesk and Slack integration helps us stay better connected with each other, with our developers, and with our customers which is critically important right now. Our customer service agents love the technology’s ease of use. With this integration, they are able to quickly resolve issues, building trust and earning customers for life.”
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