To strengthen an individual's rights to privacy, the European Union brought about the General Data Protection Regulation or GDPR. Fortifying existing directives on data protection, the GDPR defines guidelines for businesses collecting, storing and processing personal data. The regulation issued by the European Union applies to businesses processing personal data of European residents, and has an enforcement deadline of May 2018.

Effective compliance addresses data privacy and security requirements no matter where your business is located, or what industry you belong to. At Freshworks we optimize business value from our products and services by adhering to recommended standards and policies. Hence, our cloud ecosystem is capable of providing you with a robust and scalable structure for safe processing of yours, and your customer's data.

 

Our GDPR compliance practices are supported by 3 principles

Value

Deliver business value by optimizing service efficiency with secure and scalable systems for collecting, storing and processing data.

Collaboration

Increase customer and partner awareness on regulation requirements, ensuring consistent application of data protection measures.

Continuity

Drive business performance through continuous improvement, best practices and innovation.

Leading up to compliance before May 2018, is Freshworks' operative GDPR program comprising of evaluation and updation of our existing Privacy Notice. Our comprehensive GDPR program is supported by key privacy principles -- Accountability, Privacy by Design and Default, Data Minimization and Masking, Subject Access Rights, among others. Our business leaders and key executives are fully aware of the significance and impact of GDPR on ours, as well as our customer’s business. Technology and operations related to the business are subject to regular sensitization programs.

Some aspects of the GDPR program at Freshworks

Accountability

At Freshworks, there exists an established Privacy Notice created with support from our leadership. Our leaders commit to support and provide guidelines for data protection compliance through a framework of standard policies and procedures. Freshworks defines metrics for monitoring and governing health of the Privacy Notice which is independently run under the direct control of the Management Steering Committee.

Customer's Personal Data with Freshworks

Freshworks delivers on our customer’s privacy notice objective by enabling comprehensive data flow and process maps for the customer’s data. Periodic and need based Privacy Impact Analysis (PIA) across these data flow and process maps aids in keeping our program aligned with the ever changing business and technology landscapes.

Privacy by Design and Default

Programs, projects, and processes at Freshworks are aligned to Privacy Principles right from inception of an idea or project, thereby supporting Privacy by Design and Default principles.

Individual Rights, Subject Access, and Communication

The GDPR program thoroughly evaluates how Freshworks, both as a data controller and processor, is placed with its existing procedures for readiness to,

The program further evaluates the current Privacy Notice and necessary communication to customers.

Freshworks Commitment to GDPR

The GDPR enforces cross-border data protection mechanisms for businesses with operations in multiple EU member states. Acting as a central supervisory authority, the GDPR governs data protection issues for all global businesses processing personal data.

Freshworks as a company is committed to providing secure products and services by implementing and adhering to prescribed compliance policies, both as a data controller and processor. The upcoming GDPR enforcement is critical to our mission of providing EU and all our global customers with safe and dependable business software suite.

For more information or questions about the Freshworks Privacy Notice, please contact support@freshworks.com