Deliver exceptional employee and customer experiences with Agentic AI
Software shouldn’t stand in the way of exceptional service. With Freshworks’ agentic AI, it’s easier than ever to deliver smarter, faster customer and employee experiences.
Smarter, faster, and more proactive service—everywhere work happens
Simpler support for CX. Less load for IT. Deploy intuitive AI agents that deflect tickets, speed up service delivery, and resolve customer requests—without adding complexity.
AI Agents that act, not just respond
Create and manage AI Agents that do more than just chat. Freddy AI Agents can now take autonomous actions in real time—whether it’s updating subscriptions, managing orders, or updating records—right within the customer conversation.
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Your first responder for every email
Email AI Agent streamlines email support by instantly responding to customer queries with relevant, contextual answers. AI analyzes the email, pulls the right answer from your knowledge base, and generates accurate, personalized responses. It even asks for feedback and closes the ticket—with no human involvement.
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Ready-to-use insights. Immediate impact.
Freddy AI Insights for Freshservice help service leaders make better decisions faster. Proactive Insights replace time-consuming manual reporting and can spot key trends. Root Cause Analysis connects the dots behind issues so your teams can take the right actions.
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The right answers from any source
Freddy AI Agent can now provide answers from multiple sources in real time. Use unified search to get results from Freshworks’ knowledge base, third-party documents, and applications like Sharepoint.
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Rapid impact, real value
Freshworks AI brings intelligent, human-centric capabilities to the heart of customer and employee experiences. Our agentic AI capabilities help simplify service, empower teams, and drive results—with outstanding successes for our customers.
Explore Freshworks AIAdded services, without the complexity
Introducing new expanded capabilities that give your IT, operations, and business teams the ability to personalize self-service, automate ticketing, and streamline workflows—all in one platform.
Smoother onboarding and offboarding. And everything in between.
Leverage the power of AI to simplify and automate complex employee transitions—from welcoming new hires to supporting promotions and relocations. Journeys coordinates processes between IT, HR, Facilities, Finance, and Legal, making handoffs smooth, and ensuring nothing gets dropped.
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Focus on your clients, not your software
Whether you’re growing or scaling, Freshservice for MSPs helps smaller managed service providers deliver proactive, personalized support—elevating client experiences. Now, MSPs can manage client requests, automate workflows, and drive efficiency at scale.
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Same easy solutions. Powered by people-first AI.
Easy, enterprise-grade IT for every business
Give teams across your whole organization the ability to deliver exceptional service with an easy to launch, easy to use, and easy to customize platform. Freshservice includes everything you need to automate ticketing, resolve IT incidents, optimize assets, and manage employee services.
Our customers say it best
I use Freddy AI Insights almost daily. It’s like getting a morning report on what happened overnight—and that’s exactly what I need. Most of the time, our team leads don’t even realize a trend is happening. With Insights, I can bring them the right information before it becomes a problem.
The upcoming Journey Builder offers a significant upgrade to Freshservice’s existing onboarding capabilities. It gives our admins the flexibility to configure tailored workflows for different types of hires with ease. It also empowers our HR team to track the status of every task, ensuring nothing falls through the cracks.
Build a winning AI strategy
Whether you’re new to Freshworks or already using our products, get valuable insights to help you make the most of your experience.
The new power of people + AI
Workers aren’t just using AI, they’re winning with it—and demanding more. Explore how AI is transforming workplace and IT efficiency.
5 priorities for CX leaders in 2025
With customer expectations in flux, learn what CX leaders are doubling down on in 2025 to lead the way.
5 priorities for EX leaders in 2025
Employee expectations, technologies, and work models are reshaping EX. Discover what leading organizations are prioritizing to stay ahead in 2025.
Bust complexity and accelerate service with Freshworks AI
June 12, 2025 | Refresh Virtual Summit
