The future of CX in travel, tourism, and hospitality
One of the worst-hit industries by the pandemic in 2020 was the Travel, Tourism, and Hospitality industry - with early studies showing that the global lockdown set this industry back by a whopping 30 years. As the world begins to tentatively open borders and people begin to travel again, it’s crucial for businesses to implement a number of measures to be able to meet customer expectations in the new normal while also ensuring that they are able to have great experiences.In this whitepaper, we cover:
The current state of CX in the travel, tourism, and hospitality industry based on the latest publicly available data.
A list of the top CX tech developments that will impact success and differentiation in the industry.
Guidelines that can help industry leaders to improve CX.
