The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse
Join this virtual session to explore how CIOs can elevate ITSM to drive innovation, featuring insights from the Harvard Business Review Analytic Services report.
Slot 1: December 10 | 11 a.m. CET
Slot 2: December 10 | 7 a.m. South Africa | 9 a.m. Dubai | 10:30 a.m. India | 4 p.m. Australia
Speakers
Brad Christ
CIO, Eastern Washington University
Beth Tracton-Bishop, Ph.D
Director of Research, Harvard Business Review Analytic Services
Ashwin Ballal
CIO, Freshworks
Lakshmi Harikumar
Director, Product Marketing, Freshworks
Key takeaways
Whether you're an IT manager, senior executive, or industry enthusiast, this session will equip you with valuable perspectives for the road ahead:
Simplify IT service management: Discover how a modern AI-driven approach to service management can streamline processes and improve efficiency
Overcome digital transformation challenges: Learn how CIOs tackle rising IT complexity while driving rapid innovation with effective strategies
Harness AI for ITSM: Discover key areas for AI-driven improvements with real-world success stories