ITSM Experts!

ITSM Ask the Expert: Freshworks vs ServiceNow

Do you suspect that you’re overpaying for your ITSM solution? Do you need a solution that is cost-effective and easy to use, yet delivers the value you require? Is ROI a primary driver in your ITSM decision making process? Join us as we explore the key decision factors in choosing the right ITSM tool and why Freshservice might be a better alternative to ServiceNow® for you.

Agenda

• Subject-matter-experts provide a decision framework and share their expertise on how I&O leaders should go about selecting an ITSM tool that delivers strategic value and fits within current and future needs.

• Panelists go deep on the differences between ServiceNow®’s ITSM tool and Freshworks’ flagship ITSM solution, Freshservice, which was named a Challenger in the Gartner 2022 Magic Quadrant for ITSM Platforms.

• See how a right-sized service management solution can help you increase service desk efficiency and realize greater ROI