Uncomplicate your IT and customer service

Freshworks provides enterprise-grade, AI-assisted service software to deliver exceptional customer and employee experiences.
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Trusted by 73,000+ businesses worldwide
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Powerful solutions to unlock loyalty, efficiency, and growth

IT Service Management
FreshserviceUncomplicated, AI-assisted ITSM.
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Customer Service
FreshdeskModern, AI-assisted customer service.
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Freddy AI: Agentic AI
that reasons, reacts, and resolves

Explore Freddy AISee what's new

Designed for ease, built for value

Faster implementation. Better ROI. Totally transparent costs. Freshworks delivers enterprise-grade performance without the enterprise-level complexity.
97%
CSAT
Hello, happiness.

Looking for higher satisfaction scores? Solve more customer and employee issues, more quickly and easily. People love that. 

See the Freshservice Benchmark Report
Hello, happiness.
77%
first contact resolution (FCR)
Get answers. Get going.

Agentic AI gives users the freedom to find, fix, and finish their issues with a click.

See the Customer Service Benchmark Report
Get answers. Get going.
~2m
average chat resolution
Solve customer issues sooner

AI agents cut the number of tickets to solve;, you cut your resolution time - and boost productivity.

See the Customer Service Benchmark Report
Solve customer issues sooner
35%
faster handling time
Automate to accelerate

AI agents cut the number of tickets to solve; you cut your resolution time, and boost productivity.

See the Freshservice Benchmark Report
Automate to accelerate

Join 73,000+ companies uncomplicating service delivery

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"Automation was one of the driving factors in the selection of Freshservice."

Ali ChitsazSenior Manager, Global Digital Workplace
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Get the insights you need

IT Service Management
The AI-empowered CIO4 technology leaders reveal the strategies for making AI real, relevant, and uncomplicated
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The AI-empowered CIO
Customer service
2025 Customer Service Benchmark ReportCompare your support metrics with benchmarks from 32,000+ teams. Uncover AI trends and tactics to boost your performance.
Read more
2025 Customer Service Benchmark Report
Explore all resources

Get started with Freshworks

Trial

Free to try. Fast to scale.

Take better customer and employee experience for a spin with a free trial of Freshdesk or Freshservice. No credit card required.

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See rapid impact in action

Let our product experts show you how Freshworks can solve your specific challenges. Get a personalized walkthrough tailored to your needs.

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Resources

Learn, explore, get inspired

Explore our library of case studies, product tours, webinars and insights.


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