Freshdesk Omni Pricing

When you sign up, you instantly get access to our Enterprise plan for 14 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Billing’ in your Freshdesk Omni account to modify your subscription details.

We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. Our policies are designed to ensure that our applications are up to date with the latest security patches.

No. Freshchat is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want, but your cancellation will come into effect only after the end of your term.

We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.

Freddy AI is a user-friendly AI solution that boosts productivity, fosters innovation, and delivers personalized customer experiences with its powerful generative AI capabilities. To learn more about Freddy, click here.

The beta program aims to help more customers try out our AI offerings. We also want to maximize customer feedback and fine-tune our features before we launch them publicly.

A session is any unique interaction between an end-user and a bot:

- On email, every email response is counted as 1 bot session

- On voice, every voice bot response is counted as 1 bot session

- On chat, all end-users-to-bot interactions that happen within a span of 24 hours from the time end-users initiate a session are counted as 1 bot session

- Only customer-facing AI features and bots consume sessions. Agent-facing AI features and bots don’t consume bot sessions.

We offer 500 sessions with all paid plans to try out Freddy AI Agent chatbots. This is limited to once per account. Once exhausted, you need to buy additional sessions based on your requirements.

You can purchase any number of bot session packs. The validity corresponds to your payment cycle. For example: If you choose to pay quarterly, your sessions will also expire quarterly.

You get 100 campaign contacts per account per month for the free plan. Similarly, you can get 500 campaign contacts per account per month for any paid plan.