Omnichannel AI customer service that brings everything together
Support customers on any channel—email, chat, voice. Resolve fully with AI, bring human experts when needed, and personalize service with a context-rich inbox.
Uncomplicate customer service with a single, intelligent system of work
Autonomously resolve on any channel
Resolve queries with pre-built AI agents that handle payments, bookings, bug fixes, orders, or build your own agent in minutes.
Unify all interactions and context
Bring every interaction and channel together along with AI and context in the Freshdesk Command Center for your team to be resolution ready.
Scale without the complexity
Grow your support operations without any complexity. Open up new channels overnight and automate routing, SLAs, and other workflows.
Handle all channels using AI with humans stepping in when needed
Bring AI to every step of your service journey. Stay ahead with proactive AI insights, resolve up to 80% of queries with AI agents, and get AI assistance for tasks that need a human. When the issue needs more hands, you can collaborate with experts from other departments—without leaving your inbox.
Stay context aware as customers switch channels
Retain context using AI summaries and interaction history, so customers never repeat themselves. Get additional insights from billing, CRM, and analytics apps to access the full customer profile right where you resolve issues.
Open up and scale new channels with ease
Switch on new channels easily and set up channel specific AI agents, SLAs, and automation with unmatched flexibility. Set rules that re-assigns queries, auto-responds, and escalates. Track key metrics like CSAT, first contact resolutions, and conversation trends—by channel. Spot bottlenecks, monitor team performance, and turn insights into action.
What our customers are saying
With Freshworks, our AI agents can address inquiries round the clock. It’s a powerful feature to improve the customer experience while freeing our [team] to focus on immediate traveler needs.
I had team members who weren’t comfortable at all with emails. With Freddy AI, they’ve gained so much confidence, and the quality of emails they’re sending now is remarkable.
We adopted Freddy for highly automated and personalized customer experiences. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app.
Explore insights & resources on AI-powered customer service
Real-world stories, practical insights, and tools to help you deliver modern, AI-powered customer service.
Run all your customer service, all in one place
14 days. No credit card required. No strings attached.