Top-rated CRM Software

Why Freshsales is a better alternative to Salesforce

Easy to use

Forget complex functionalities and complicated setups with out-of-the-box usage.


Get access to the same functionalities and go easy on your wallet.


Choose a plan most suited to your business and seamlessly shift when you need to.

Freshsales vs. Salesforce—A snapshot

Freshdesk dew
Lowest-priced plan / user / month (billed monthly)



Highest-priced plan / user / month (billed monthly)



Lowest-priced plan / user / month (billed annually)



Highest-priced plan / user / month (billed annually)



Freemium option



Auto-profile enrichment



Built-in phone



Note: Data as of 1st January 2018


4 reasons why Freshsales is one of the best

Salesforce alternatives 

Easier to use, quicker to adopt

When you sign into a tool for the first time, the last thing you need is 10 tabs clamoring for your attention. From our own experience, we understand how it feels. That’s why Freshsales starts you off on a clean screen, with a simple layout that’s easy on the eye. We’ve kept the user interface intuitive enough for you to find your way around the sales CRM without someone explaining the tool to you. At the same time, we’re like that discrete waiter at your favorite restaurant—ready to step in when you’re looking for help, through phone, email, or a self-serving support article. Sit back and watch your sales teams adopt Freshsales in hours, not weeks.

One hassle-free package

Imagine signing into your sales CRM. And then signing into your email. Your calling software. And juggling between a bunch of tabs while you’re on a call with that promising lead. Because it works like a system of record, Salesforce forces its users to switch between multiple tools. With Freshsales you can get a 360° view of your leads, access your emails, make calls, generate reports, manage your pipeline and view lead profiles from one tool. Forget the hassle of jumping in and out of multiple tools, focus on sales productivity.

More automation, less data entry

Manual data entry shouldn’t even be a point of discussion in the age of automation and smart apps. But you’d be surprised at the amount of data entry sales reps have to do in a CRM like Salesforce. A simple activity like auto-enriching your lead’s profile—with social media information, photo, and lead score—can make a substantial difference in time taken to know the lead. That’s what Freshsales is looking at with Smartforms. And when there’s a set of actions you perform frequently, it's easier if the sales CRM does it for you. With intelligent workflows, you can identify triggers, define rules and create a network of automated actions.

Transparent pricing, fair costs

The hidden costs in Salesforce are well documented. With Freshsales, what you see on the pricing page is what you get. Startups can check out a free version of Freshsales that includes unlimited users, unlimited contacts and dedicated support. As your business scales from small to mid-market to enterprise, our plans keep up with your needs—and stay friendly with your wallet.

How Freshsales is a better alternative to Salesforce 

Email Management

Freshsales email management has everything you need to seamlessly send emails from within the CRM. Whether it’s Gmail integration (or integration with other email clients), creating personalized email templates, scheduling bulk sales campaigns, tracking email open and click responses—you name it, Freshsales has it.

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View conversation history
View emails awaiting response
View shared inbox for sales emails
Track and schedule emails
Personalized email templates
Send sales campaigns


With Freshsales's phone capabilities, you don’t have to go through the hassle of integrating a third-party phone system with your CRM anymore. You can buy phone numbers of various countries, assign them to sales reps and have them call your leads and contacts. What’s more, the call conversations are automatically logged and linked to the right lead/contact

Learn more.

Phone system
Buy local/toll-free phone numbers
Auto-log conversations

Contact management

Both Freshsales and Salesforce have the ability to manage leads, contacts, and accounts. But what Salesforce lacks is the ability to reduce manual data entry—the pressing problem for most sales reps. With the auto profile enrichment feature, Freshsales automatically enriches lead, contact and account profiles with information from social. Freshsales also has an edge in terms of allowing users to customize their sales activities in the CRM.

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Automatically enrich lead profiles
Custom sales activities
Manage leads, contacts and accounts
Create sales territories
Auto-assign leads based on rules


Salesforce support is an add-on option that requires additional fees. In Freshsales, it’s free right from day one.

Free email, phone and chat support

Lead scoring

Both Freshsales and Salesforce offer the ability to prioritize and segment leads by scores based on website, app and email activity.

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Score by lead property
Score by website, in-app and email behavior

Behavior analytics

Before calling prospects, your sales team needs context to build trust and rapport with them. Freshsales intelligently tracks every sales interaction, buyer’s journey and behavior on website and product, giving your sales reps the context for relevant conversations. Salesforce also offers the ability to track website and application events.

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Track website visitors
Track web application events

Document management

Freshsales and Salesforce both let you manage sales documentation (like price quotes, proposals, invoices, etc.) by creating a document repository and sharing files with your team.

Manage and share documents
Link documents from Google Drive, Dropbox


While Freshsales and Salesforce both have reporting capabilities, the interface to create, share and export reports is a lot easier in Freshsales.

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Create custom reports
Export reports in other format
Create multiple dashboards

Freshsales has helped our customers achieve

Over 15,000 happy customers use our sales CRM software