Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
By Use Case
Analyzing aspects like email management, contact management, support and more
Freshsales email management has everything you need to seamlessly send emails from within the CRM. Whether it’s Gmail integration (or integration with other email clients), creating personalized email templates, scheduling bulk sales campaigns, tracking email open and click responses—you name it, Freshsales has it.
With Freshsales's built-in phone, you don’t have to go through the hassle of integrating a phone system with your CRM anymore. You can buy phone numbers of various countries, assign them to sales reps and have them call your leads and contacts. What’s more, the call conversations are automatically logged and linked to the right lead/contact.
Both Freshsales and Salesforce have the ability to manage leads, contacts and accounts. But what Salesforce lacks is the ability to reduce manual data entry—the pressing problem for most sales reps. With the auto profile enrichment feature, Freshsales automatically enriches lead, contact and account profiles with information from social. Freshsales also has an edge in terms of allowing users to customize their sales activities in the CRM.
Salesforce support is an add-on option that requires additional fees. In Freshsales, it’s free right from day one.
Both Freshsales and Salesforce offer the ability to prioritize and segment leads by scores based on website, app and email activity.
Before calling prospects, your sales team needs context to build trust and rapport with them. Freshsales intelligently tracks every sales interaction, buyer’s journey and behavior on website and product, giving your sales reps the context for relevant conversations. Salesforce also offers the ability to track website and application events.
Freshsales and Salesforce both let you manage sales documentation (like price quotes, proposals, invoices, etc.) by creating a document repository and sharing files with your team.
While Freshsales and Salesforce both have reporting capabilities, the interface to create, share and export reports is a lot easier in Freshsales.
Note: Data as of 1st January 2018
““Freshsales has twice the amount of features than Salesforce and the difference in support is astronomical! They’re extremely helpful, responsive and by far the best to work with in the business. With Freshsales, our sales team keeps track of customer communications—phone and email are in one place.””
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