How does Freshsales stack up against Salesforce? 
Let’s look at some facts.

Email Management

Freshsales email management has everything you need to seamlessly send emails from within the CRM. Whether it’s Gmail integration (or integration with other email clients), creating personalized email templates, scheduling bulk sales campaigns, tracking email open and click responses—you name it, Freshsales has it.

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View conversation history
View emails awaiting response
View shared inbox for sales emails
Track and schedule emails
Personalized email templates
Send sales campaigns

Built-in Phone

With Freshsales's built-in phone, you don’t have to go through the hassle of integrating a phone system with your CRM anymore. You can buy phone numbers of various countries, assign them to sales reps and have them call your leads and contacts. What’s more, the call conversations are automatically logged and linked to the right lead/contact.

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Built-in phone system
Buy local/toll-free phone numbers
Auto-log conversations

Contact Management

Both Freshsales and Salesforce have the ability to manage leads, contacts and accounts. But what Salesforce lacks is the ability to reduce manual data entry—the pressing problem for most sales reps. With the auto profile enrichment feature, Freshsales automatically enriches lead, contact and account profiles with information from social. Freshsales also has an edge in terms of allowing users to customize their sales activities in the CRM.

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Automatically enrich lead profiles
Custom sales activities
Manage leads, contacts and accounts
Create sales territories
Auto-assign leads based on rules


Salesforce support is an add-on option that requires additional fees. In Freshsales, it’s free right from day one.

Free email , phone and chat support

Lead scoring

Both Freshsales and Salesforce offer the ability to prioritize and segment leads by scores based on website, app and email activity.

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Score by lead property
Score by website, in-app and email behavior

Behaviour Analytics

Before calling prospects, your sales team needs context to build trust and rapport with them. Freshsales intelligently tracks every sales interaction, buyer’s journey and behavior on website and product, giving your sales reps the context for relevant conversations. Salesforce also offers the ability to track website and application events.

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Track website visitors
Track web application events

Document Management

Freshsales and Salesforce both let you manage sales documentation (like price quotes, proposals, invoices, etc.) by creating a document repository and sharing files with your team.

Manage and share documents
Link documents from Google Drive, Dropbox


While Freshsales and Salesforce both have reporting capabilities, the interface to create, share and export reports is a lot easier in Freshsales.

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Create custom reports
export reports in other format
Create multiple dashboards

Note: Data as of 1st January 2018


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