Freshsales—the best SaaS CRM software for SaaS business
Freshsales is a SaaS CRM software that fits the needs of a SaaS business like a glove. It helps you manage your sales and customer relationships, and provides insights to focus on the things that drive your business and grow your bottom line.
Chat with visitors
Integrate with Freshchat, so sales reps instantly chat with website visitors directly from Freshsales. Increase your conversions with a live chat tool seamlessly integrated with Freshsales CRM.g
Manage customers and invoices
Manage your leads from start to close in one place with a 360° CRM. With Freshsales, information from multiple touchpoints is linked to the relevant records. Also manage your recurring billing and invoices by integrating with QuickBooks.
Track customer activity
Understand how customers use your SaaS product using in-app tracking. It’s beneficial in identifying most-used features for upselling and cross-sell campaigns. Insight into user behavior also indicates a likelihood to churn allowing sales reps to influence the customer proactively.
Filters and lists
Segmenting customers into cohorts based on their activity, engagement with your product, or by campaigns in Freshsales helps you target your sales and marketing efforts. Use lists to perform bulk actions on records like email, update, or add them to a sales campaign.
Collaborate with support
Freshsales adds the ability for sales reps to raise tickets within the CRM by integrating with Freshdesk and allows support agents to be informed of customer’s historical data. Create personalized and meaningful conversations with customers.
CRM is a great tool, no doubt. But a fully-equipped CRM turns your SaaS business into a sales powerhouse. Freshsales comes with built-in features and numerous native and third-party integrations to save time on manual work, decrease response time, improve your products, and run your business.