Freshservice for Business Teams pricing
Transparent, purpose-built plans for HR and other business teams.
Products
Freshservice for Business Teams
- Customer service
- IT and Employee service
- CRM
Everything business teams need to deliver great employee service
Service Catalog
Workspaces
Journeys
Self-serve Employee Document Generation
Workflow Automator
Multi-channel Support
Dashboards and Reporting
Compliance and Security
Project Management
Pro
Everything business teams need to deliver great employee service
Service Catalog
Multi-channel Support
Workspaces
Dashboards and Reporting
Journeys
Compliance and Security
Self-serve Employee Document Generation
Project Management
Workflow Automator
Get add-ons that help you do more with Freshservice for Business Teams
Freddy AI Copilot
AI-powered assistance for summarizing, suggesting, and resolving requests faster.
E-signatures
Digitally capture and manage approvals for HR, Finance, Facilities, Legal, or any business teams’ documents.
Connector App Tasks
Simplify data synchronization and workflows with external applications using pre-built connectors.
Orchestration Transaction Packs
Invoke actions to 3rd party apps using available orchestration transaction packs.
Day Passes
Grant temporary access to occasional or contract agents as needed.
Business Projects
Manage private projects & additional project management licenses.
Frequently asked questions
How does the 14-day free trial work?
After you sign up, you get free unrestricted access to all the features available in Freshservice for Business Teams for 14 days.
Who is an agent? Can I add an agent on short term basis?
In Freshservice for Business Teams, an agent can either be full-time or occasional, depending on your requirement. A full-time agent is someone who is part of your core business service desk team. An occasional agent is someone who requires access to the service desk only on a need-to basis. Anybody can be added as an occasional agent, and the admin can define their role and scope of access to the service desk portal.
Do you have any cancellation fees?
We do not have any cancellation fees. You can cancel anytime, but your cancellation will take effect only after the end of your current billing cycle.
For online self-serve customers, cancellations are processed automatically at the end of the billing cycle. For contract customers, cancellations are handled manually through a cancellation request or a revised order form.
What is Freddy AI?
Elevate efficiency with ready-to-use AI that helps amp up agent productivity, modernize employee experience, and enable faster resolutions.
Can I upgrade or downgrade my subscription?
Freshservice for Business Teams is a pay-as-you-go service, and you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshservice account to change your subscription details.
Is my data safe?
We take security seriously. Our servers are hosted in a world-class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-US Privacy Shield compliant, and all accounts include SSL encryption to keep your data safe.
What types of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, and also PayPal. For annual contracts, we accept checks and online transfers in USD, EUR, and GBP currencies.
Have any other questions?
If you have questions about Freshservice for Business Teams or the signup process, please email us at fsbt.support@freshservice.com and we will be glad to answer all your questions.
Try Freshservice for Business Teams
Start your free trial today. No credit card required.