FRESHchat OVER DRIFT

Engage visitors, qualify leads, retain customers

Bot fatigue? Siloed self-service? And a Messenger that only focuses on a part of your customer journey? Here is the alternative to Drift chat you have been looking for.

Here is the Drift chat alternative you have been looking for.

With Freshchat, bring the experience of consumer messaging apps inside your website and product. Use the messenger to target visitors who are dropping off, generate and qualify leads with bots, know when a lead is online and convert from right inside the CRM, and retain users to become happy, engaged customers.

 
Drift Live Chat Alternative Drift Live Chat Alternative

TARGET VISITORS

Engage before they exit. Target visitors who are dropping off.

Identity visitors who perform specific actions on the site with the powerful combination of events + attributes + user properties. Engage at the right moment with triggered messages. Measure outcomes with campaign statistics.

 

Drift Live Chat Alternative Drift Live Chat Alternative

QUALIFY LEADS

Use bots to validate, qualify, and auto-upload leads into the CRM

With Freshchat, allow bots to do what they are best at - automate lead capture, qualify responses with follow up questions, and auto-upload the leads into the CRM. Allow your team members to take the lead from there and minimize bot fatigue, which has been linked to low customer satisfaction levels.

Drift Live Chat Alternative Drift Live Chat Alternative

DELIGHT USERS

Don’t just stop with selling. 
Onboard and Retain Users.

reduce churn increase adoption 2x reduce churn increase adoption 2x
silos 2x silos 2x
route messages intelligently 2x route messages intelligently 2x
pull data from external apps pull data from external apps

DELIGHT USERS

Don’t just stop with selling. 
Onboard and Retain Users.

Reduce churn, increase adoption

Onboard users, retain existing customers, and re-engage with lapsing ones with In-app campaigns.

reduce churn increase adoption 2x reduce churn increase adoption 2x
Support without any silos

With grid-based views and a powerful search bar, deflect the number of support tickets and bot conversations.

silos 2x silos 2x
Route messages intelligently

Auto-route messages based on conditions like your team member’s skill levels and existing chat load.

route messages intelligently 2x route messages intelligently 2x
Get all the context to support smarter

Make data-backed conversations by pulling information from external apps using SmartPlugs.

pull data from external apps pull data from external apps

THERE IS MORE TO THE STORY

Break the bounds created by Drift chat. 
Omnichannel messenger, real-time insights, and more…

Facebook Messenger Integration

Bring messages you’re receiving on messenger inside one team inbox to manage responses effectively.

Email and push notifications

Say goodbye to the concept of missed chats. Notify and alert visitors and users on both desktop and mobile via push notifications and send the summary of unread messages via email notifications.

In-app chat

Are you a mobile app taking your users to a siloed web portal for support? With In-app chat inside apps, your users can engage with you from inside your app.

Message channels

With channels like pricing, delivery, or demo request, help visitors start focussed conversations without repeating the context everytime they come back to your site.

Measure in real-time

Measure speed of response, conversation trends, resolution time, and deep dive into any team member’s workload.

PAY FAIR

Celebrate growing leads and users without getting charged for them.

Get 10 team members on board on the free plan and unlimited contacts free forever on every plan. Say hello to a customer messaging software that doesn’t overcharge you.

Limited lead and user data Unlimited lead and user data on any plan
$100 per month for 1000 contacts $0 for unlimited contacts
CHECK PRICING
pay fair illustration pay fair illustration

No deal breakers; Let’s get you on board