Scale your CX team and operations with Freshchat

Freshchat offers an enterprise-grade messaging solution to easily scale your support while still keeping customer engagement

personal and effortless.

AI powered automation
Intelligent routing
Seamless integrations


AI bots that represent your best agent 24/7

  • Freddy Answers

Deliver instant, precise answers to your customer's questions helping with faster resolutions and happier customers

  • Custom Bot

Follow up answers with intent-based bot conversations driving customers to goals and actions

  • Bring your own Bot (BYOB)

Plug-in home-grown or third-party bots that suit your business needs


intelligent routing

Route messages without breaking a sweat

  • Advanced assignment rules

Route and assign messages to agents based on predefined rules, filters, and keywords

  • Load-balance conversations intelligently

Auto-assign messages to agents based on their current load and skill level with Intelliassign.

seamless integrations

Connect with tools you already use

  • Bring all the tools you love

Integrate Freshchat with your CRM, Helpdesk, Marketing Automation, and other apps using our marketplace.

  • Build custom apps for endless possiblities

Build customised apps  with ease directly on top of Freshchat's platform using our flexible developer framework.

  • Engage customers where they are

Freshchat integrates with social messengers like WhatsApp, Apple Business Chat and Facebook Messenger.

Set up your enterprise customer experience for success

Measure and optimise

productivity and CSAT using real-time dashboards. Or integrate with your BI tool for custom reports.

Manage multiple business hours

for your support teams working across different regions, times or time zones.

Support customers worldwide

with our Live Translate feature. Also, our agent platform and customer messenger supports over 32 languages. 

Control agent access

with advanced Roles and Permissions. Create special privileges and profiles that specify what an agent can see and do.

omnichannel helpdesk

Delight customers across every touchpoint

Unify customer messages and information across channels and give your customers an omnichannel experience.

  • Bring all customer communications on a single platform to deliver consistent service.
  • Deliver seamless support across phone, live chat, email and social messengers like WhatsApp, Apple Business Chat, Twitter, FB Messenger.
  • Use omnichannel routing to manage workloads across channels.

Power your CX with real-time insights

Optimize your customer experience and team productivity with metrics that matter

  • Access real-time dashboards

Identify workload and roadblocks and allocate resources accordingly using live metrics like agent availability, speed of response, conversation volume, and CSAT.

  • Generate custom reports with your own BI

Integrate Freshchat with your BI tool to derive business-centric metrics that make sense to you.

Power to Scale

Leverage the  Freshworks platform to deliver a secure, stress-free solution for your modern enterprise.
Execute your strategy on a cloud platform that can handle your scale, volume, and complexity.
Connect all your tools and data you rely on with our extensive ecosystem solutions, marketplace apps and robust API for integration.

Learn more ->

Secure your business and customer data

✓GDPR ✓IP and domain whitelisting ✓JWT Authentication ✓Data encryption ✓Cyber Essentials

Our robust data security and privacy practices form an integral part of our product engineering and service delivery principles.

  • A multi-tier data security model

  • End-to-end security in the product lifecycle

  • Highly resilient architecture