Scale your CX team and operations with Freshchat
Freshchat offers an enterprise-grade messaging solution to easily scale your support while still keeping customer engagement
personal and effortless.
Freshchat offers an enterprise-grade messaging solution to easily scale your support while still keeping customer engagement
personal and effortless.
AI POWERED AUTOMATION
AI bots that represent your best agent 24/7
Deliver instant, precise answers to your customer's questions helping with faster resolutions and happier customers
Follow up answers with intent-based bot conversations driving customers to goals and actions
Plug-in home-grown or third-party bots that suit your business needs
intelligent routing
Route and assign messages to agents based on predefined rules, filters, and keywords
Auto-assign messages to agents based on their current load and skill level with Intelliassign.
seamless integrations
Integrate Freshchat with your CRM, Helpdesk, Marketing Automation, and other apps using our marketplace.
Build customised apps with ease directly on top of Freshchat's platform using our flexible developer framework.
Freshchat integrates with social messengers like WhatsApp, Apple Business Chat and Facebook Messenger.
Unify customer messages and information across channels and give your customers an omnichannel experience.
Leverage the Freshworks platform to deliver a secure, stress-free solution for your modern enterprise.
Execute your strategy on a cloud platform that can handle your scale, volume, and complexity.
Connect all your tools and data you rely on with our extensive ecosystem solutions, marketplace apps and robust API for integration.
✓GDPR ✓IP and domain whitelisting ✓JWT Authentication ✓Data encryption ✓Cyber Essentials
Our robust data security and privacy practices form an integral part of our product engineering and service delivery principles.
A multi-tier data security model
End-to-end security in the product lifecycle
Highly resilient architecture
Sorry, our deep-dive didn’t help. Please try a different search term.