“Freshchat is a natural extension of our everyday apps. It's modern and easy to use. Our CSAT went up, conversations per hour are up, volume is up with the same agents. The best part, our team grew and everything still works great.”
“I like that you can integrate Freshchat with a lot of other apps, like Facebook Messenger. I can message customers in an intuitive way. I can collect conversations and "label" them, like a favorite tag. I like the design, it's really modern. You don't have a limit when it comes to having contacts, and I like their real-time dashboard where you can monitor your team's productivity and see what you can do to improve your business.”
“Freshchat is a software that has been very unique since the beginning. It uses a design that helps you focus on what you're doing with an interface full of characteristics that can provide you good use of the software. I like that it's easy to communicate with your customers using messaging, and you have a priority box where you can keep an eye on the pending conversations. The mobile app is just as pretty and helpful.”
Deliver instant, precise answers to your customer's questions helping with faster resolutions and happier customers
Follow up answers with intent-based bot conversations driving customers to goals and actions
Bring your own Bot
Plug-in home-grown or third-party bots that suit your business needs
Advanced assignment rules
Route and assign conversations to team members based on predefined rules, filters, and keywords
Load-balance conversations intelligently
Auto-assign conversations to team members based on their current load and skill level with Intelliassign
Connect Freshchat with your CRM, Helpdesk, Marketing Automation, and other enterprise apps.
Bring all the tools you love
Connect with apps like Freshdesk, Google Calendar, Stripe and so on
Build custom apps to achieve more
Use our developer console to build apps to meet your requirements
Be where your customers want you to be
Integrate with Whatsapp, Apple Business Chat, and Facebook Messenger
Optimize your customer experience and team productivity with metrics that matter
Access real-time dashboards
Identify workload and roadblocks and allocate resources accordingly.
Generate custom reports with your own BI
Integrate Freshchat with your BI tool to derive business-centric metrics that make sense to you.
✓IP and domain whitelisting ✓JWT Authentication ✓Data encryption ✓Cyber Essentials
Our robust data security and privacy practices form an integral part of our product engineering and service delivery principles.
A multi-tier data security model
End-to-end security in the product lifecycle
Highly resilient architecture