Make it easy for customers to reach you
Customers like to receive support on their own terms. Make it a convenient and hassle-free experience for them, every time.
Seeking support can feel like a chore
Limited channels
Customers today prefer messaging a business over picking up the phone. But many businesses don’t give them that option.
Long wait times
High volumes on conventional support channels such as email, phone, and live chat often lead to long queues of frustrated customers.
Poor self-service
Customers often want a quick response to straightforward issues. But inadequate self-service options leave them confused and disappointed.
Lack of context
Customers hate being made to repeat themselves to multiple agents for the same issue.
Agent-driven conversations
When customers can’t dictate the channel, time, and pace of support conversations, they don’t feel in charge of the resolution process.
