What is Freshservice?
Freshservice is an AI-powered, unified IT and employee service management solution that is simple to use and easy to scale. It provides the capabilities required for managing IT services and extends to non-IT teams as well. This all-in-one solution helps streamline IT processes, keep assets in check, and empower teams to collaborate and communicate in their channels of choice. Today, it’s also adopted by Finance, HR, Legal, Operations, and other teams to enhance employee experience, agent productivity, and service delivery.
What does Freshservice do?
Freshservice is an omnichannel solution that helps streamline service management. Whether requests come via email, service tickets, or SMS messages, teams can tackle them in a unified workspace.
AI assistance for service management
Featuring built-in AI, Freshservice improves efficiency across teams, systems, and processes. AI can Automate routine queries and enable self-service so employees can resolve issues independently. AI-powered insights help leaders make informed decisions.
Learn more about AI in ITSM
Modern IT asset management
IT asset management helps teams track and manage IT investments across the organization. Freshservice provides a backbone for efficient service delivery with complete visibility into on-premise and cloud infrastructure.
Learn more about IT asset management
Enhancing service management with automation
Freshservice helps teams save time with no-code, drag-and-drop automations for routine tasks. Built-in workflows and integrations accelerate setup time and help teams solve problems faster, offload more tasks, and collaborate and communicate more easily.
Learn more about service desk automations
Optimizing IT operations for modern businesses
With Freshservice, businesses can manage major IT incidents, get on-call management, track service health, and more. Fully scalable, Freshservice gives businesses a single, comprehensive view of IT infrastructure so teams can streamline operations and resolve issues fast.
Learn more about ITOM
Freshservice’s core features enable more efficient IT operations. It also lets organizations extend those efficiencies to HR, Legal, and other service functions. With Freshservice, leaders can optimize change management, workload management, and other functions. Employees can self-serve answers from a knowledge base supported by AI agents.
Freshservice gives businesses and other organizations the ability to unify and modernize all kinds of service teams, including HR, Finance, Facilities, Legal, and more with a streamlined solution for enterprise service management (ESM). Freshservice ESM provides secure, segmented workspaces and workflows to maintain departmental autonomy and protect employee information. Employees get standardized, fast, efficient service. Teams get the ability to resolve issues more quickly and easily.
Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs.
Streamlined service management
Does Freshservice offer a free trial?
Yes, users can sign up for a 14-day free trial using their business email address and contact information. No credit card required.
How does Freshservice enhance service management?
Freshservice’s unified agent workspace, streamlined collaboration, and AI help teams deliver fast service, allowing time to focus on high-value tasks.
Is Freshservice suitable for small businesses or larger enterprises?
Freshservice features enterprise-grade, fully scalable capabilities for large companies. It’s easy to launch, use, and customize, so SMBs like it too.
Can Freshservice integrate with other business tools and software?
Yes, Freshservice integrates with a wide range of third-party applications, including tools such as AWS, Slack, Bamboo HR, and more.
Is Freshservice easy to use and implement for businesses?
Freshservice consistently earns high user ratings for ease of setup, admin, and use, as well as customer support.
Find out more about Freshservice
Freshservice Benchmark Report 2024
Uncover industry-specific trends in IT service management based on data from 14 industries and 9,000+ organizations.
TaylorMade cuts response times in half
When ticket volume soared by 250%, Freshservice helped TaylorMade cut resolution times in half.
Carrefour opens up a world of automation
Carrefour Belgium streamlines operations and unifies its helpdesks with Freshservice.
Sign up for your free trial today
14 days. No credit card required. No strings attached.