Artificial intelligence, real customer service

Leverage intelligent bots, conversational experiences, and advanced ticketing—all in one place, supercharged with AI that delivers real results.

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TRUSTED BY 60,000+ BUSINESSES

The real impact of AI-powered customer service

Achieve incredible time, effort, and cost savings with a single customer service solution, powered by AI.

70%Support tickets deflected with intelligent bots

34%Reduction in average handling time of tickets

83%Time saved in reviewing bot conversations

56%Less time spent summarizing support tickets

Source: Forrester’s Total Economic Impact Study of Freshworks Customer Service Suite, Freshworks Value Engineering Assessment, Freshworks Customer Service Benchmark Report 2023

Meet Freddy AI, the customer service powerhouse

Capable, insightful, and happy to chat, Freddy AI is the real deal. Now with generative AI for next-level customer and agent experiences.

Personalized experiencesImproved team efficiencyData-backed decisions

Drive hyper-personalized customer interactions with powerful self-service automation

Help customers resolve issues on their own—anytime they like, in the channels they prefer—with intelligent automated Freshbots. With Freddy Self Service, you can deflect more queries and free up agent time while delivering personalized experiences at scale.

Align your 2024 support strategy for real outcomes

The 2024 mission for customer service leaders is clear: leverage AI for measurable business results. Explore how leading brands are prioritizing AI strategies to elevate customer service.

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Our customers say the nicest things

Customers are happy to see their question in the chatbot, as it gives them immediate confidence that their issue can and will be solved through self-service.

Kimberly StricklandGlobal CC Communications Manager

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Our average resolution time used to be 26 minutes, but currently, with the use of WhatsApp bots for Freshchat, it has decreased to 15 minutes. Our NPS scores are also positive, with an increase in the percentage of customers selecting customer service as the most satisfying aspect of the service.

Rana AbdelrazikCustomer Experience Manager

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Rubber, meet road

Explore how AI is transforming customer service

Handbook

How to automate and scale support with AI

Explore 11 AI-driven automation strategies to offer fast and consistent support across channels at scale.

Handbook

Using AI-driven personalization to redefine CX

Learn how you can leverage AI to deliver hyper-personalized customer service.

Blog

Generative AI and the future of customer service

Freshworks Senior VP of Customer Experience Murali Krishnan decodes the future of customer service powered by generative AI.

Blog

The power of generative AI in business software

Freshworks Chief Architect Ramesh Parthasarathy explains how AI is transforming customer service for agents and customers.

AI for customer service that drives real results

Transform customer service with the power of generative AI, starting now. Experience our all-in-one, AI-first omnichannel customer service solution.