Accelerate your digital transformation journey in 2021

Survey Report

CX Insights from 800 customer service leaders across Europe

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Forrester Report

Freshservice delivers a 308% ROI according to Forrester Study

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Seller's Experience

Build a happy seller experience. Win more deals.

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Reset your business strategy for
Customer Experience, ITSM and Sales

Importance of Great Customer Service in Healthcare and How to Provide it
A “Goal-Driven” Culture Is Not Helping Your Sales Team
Selling in a crisis: 5 Tips to Stay Productive
ITSM in The New Normal
Why Customer Service is a Key Differentiator in Retail
11 Capabilities to Consider for IT Self-Service

Customer Experiences & Expert Insights

Refresh 2020: Virtual Global Conference

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How High Street Leader Dune (UK) Created an Effective Omnichannel Strategy

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Rob Idink: "Connect your salespeople to the transformation journey of your company."

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The University of Aberdeen on - responding to external challenges & the importance of resetting team expectations

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Henrique Moniz - "At the core of great sales cultures, what you really feel is trust."

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The Era of Humanizing IT - A documentary with global IT leaders

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Essential Guides for 2021

These resources will help your organization to plan for next year

Building a Recession-Proof Contact Center

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How Employees can Return To Work Safely 

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Building a Business Case for your ITSM tool

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Public service in a new world - leveraging technology to meet citizen expectations.

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CX Insights & predictions from 800 customer service leaders across Europe

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Technology's Make or Break Role in Employee Engagement

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