Digital Transformation Essentials in the New Normal
2020 further accelerated the trend of digital transformation, forcing companies to optimize their digital-first engagement with their employees and customers. Companies needed to deliver convenient and personalized experiences for their digital customers while improving internal efficiency and collaboration in a remote working environment.
To understand this better and guide businesses to prioritise their digital initiatives to those driving growth, Freshworks commissioned Forrester to survey and explore evolving digital transformation challenges and needs that companies in Europe must navigate in the new normal. Visit this page to learn more
#FreshStart is our initiative to help you accelerate the pace of your digital transformation by staying current with trends and best practices that help you thrive in, and successfully navigate the new normal.