Digital Transformation in the New Normal
In 2021, the accelerated pace of digital transformation is forcing companies to optimize their digital-first engagement with employees and customers. But where do you start?
Companies need to deliver convenient and personalized experiences for their digital customers while improving internal efficiency and collaboration in a remote working environment.
To understand this better and guide businesses to accelerate their digital transformation, Freshworks commissioned Forrester to survey and explore evolving digital transformation challenges and needs that companies in Europe must navigate in the new normal.