Freshsales vs Bitrix24: Ditch the clunky. Embrace the user-friendly!
Bitrix24’s complex pricing and feature overload might overwhelm small businesses. Instead, Freshsales offers affordable, tailored plans with excellent growth support.
How to choose the right CRM for your business?
The right CRM software is essential for your growing business to drive growth and build customer relationships. It should be easy to adopt and use, grow as you scale, and be your single source of truth for customer information.
100% customizable to fit your business needs
Modern UI for today’s salespeople
Make data-backed decisions with AI
Powerful automation that boosts productivity
Reliable support and quick onboarding
Transparent and affordable pricing
5 reasons Freshsales CRM wins over Bitrix24
Close deals faster with Freddy AI
Why Freshsales helps you win
Feeling overwhelmed trying to identify the best leads and top deals? For just $39/user/month, Freddy AI helps you pinpoint top prospects and focus on the most promising deals. Freddy also crafts personalized emails that truly engage and convert.
Why Bitrix24 might not be the right choice for you
On the other hand, Bitrix24 might strain your budget and leave you frustrated. Essential features like deal and lead scoring are only available on higher plans starting at $199. In the lower plans, you get CoPilot, which only auto-fills CRM forms using phone call data, which can leave your team without the crucial tools needed for effective lead management.
Essential features meet affordable prices
Why Freshsales wins
We understand that small businesses need powerful features without the steep costs. Freshsales delivers with the Pro plan at just $39/user, including Freddy AI insights, custom fields, and more—no hidden fees, just straightforward value to help you close deals faster.
Why Bitrix24 might not be the right choice for you
Bitrix24’s Professional plan may seem appealing at $199 for up to 100 users, but it does not offer crucial features like unique field creation, module renaming, and weighted pipelines. For a hefty price, you might miss out on essential features needed to streamline and accelerate your sales process.
Premier support and free onboarding for every plan
Why Freshsales wins
Starting as a help desk company, support is at the core of our DNA.
Freshsales offers customers of all sizes dedicated phone, chat, and email support 24/5, ensuring you maximize our CRM's potential and drive growth. We also have free onboarding for startups.
Why Bitrix24 might not be the right choice for you
As a small business, you need a quick, cost-effective onboarding and support across all channels. Bitrix24 offers only support articles and webinars on lower plans, with live chat restricted to commercial plans and no phone support. Plus, you might need to pay extra for implementation, no matter the plan.
Setup that doesn’t feel like a chore
Why Freshsales wins
Get $500 in free onboarding with our Dedicated Account Planning (DAP) team for a seamless start from Day 1.
Prefer DIY? No problem! Our extensive guides, videos, and step-by-step resources will have you set up quickly.
Why Bitrix24 might not be the right choice for you
Setting up a complex CRM with an outdated UI isn’t easy to DIY. Without onboarding support in Bitrix24, you might have to rely on third-party partners to get the job done.
Without dedicated onboarding and limited support options, you can lose time and money.
CRM that reflects your unique business
Why Freshsales wins
What if saving your time with automation didn’t require technical skills? With Freshsales, you can automate and streamline tasks with customizable workflows.
Get started with templates, or build custom workflows to update fields, qualify leads, send email alerts and notifications, and more.
Why Bitrix24 might not be the right choice for you
What if automating workflows felt like solving a puzzle with missing pieces? With Bitrix24, customization might be technically demanding, and the complex UI can impact efficiency.
With advanced features locked behind higher plans, making customizations can become a frustrating experience.
Freshsales CRM vs Bitrix24
Decoding the best CRM solution for your business
Criteria
| Freshsales CRM
| Bitrix24
|
|---|---|---|
Pricing
| Starts at $9/user/month | Starts at $49/ for five users/month
|
Mandatory onboarding cost | Nil
| No onboarding offered |
Kanban views for contacts and accounts
| ||
Clone records | ||
Built-in phone | Available as an add-on | |
Time-based workflows
| ||
Answer bots
| ||
AI-powered deal insights
| ||
Next best action | ||
CPQ
| Available as an add-on | |
eSign | ||
Data centers | US, EU, IN, and AU
| US and EU only |
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The Freshworks advantage
Freshworks Neo Platform
Create custom workflows and applications to meet your unique business needs. Scale fast with a marketplace of 1,200+ apps. Unify experience, gather actionable insights, and bring customer context to every interaction.
Freddy AI for sales
Get more done in less time with Freddy, your always-available AI assistant. Freddy helps you find potential customers, creates personalized emails, and provides insights to help you close deals faster.
Freshsales Suite
Unite sales and marketing with an all-in-one CRM. Deliver seamless engagement across channels with a 360° view of the customer. Understand customer intent and send the right message to close deals faster.
Why our customers love us
With Freshsales, we are able to get a holistic view of our customers, have better governance over sales productivity, pipeline and in turn move our business forward.
Reducing our no-show rate was important to have higher utilization of our sales team. With Freshsales, we brought it down to about 20%, and time is money.
Simplicity and power of the tool took us. Freshsales is allowing us to keep going with limited resources, given the shifting environment. It’s an asset.
We are 100% satisfied with Freshsales. We wanted an out-of-the-box solution that could be used. We have got it.
Recommended by industry experts
FAQs
Which is more user-friendly, Freshsales or Bitrix24?
Freshsales is more user-friendly than Bitrix24. Customers have reviewed Bitrix24 as having a highly cluttered UI that causes accidental misconfiguration while setting it up and a slowed-down interface over time.
Which CRM provides better value for money: Freshsales or Bitrix24?
When choosing a CRM, you want to select the one that offers in-depth capabilities and use cases that cater to your unique needs. Freshsales provides a better value for your investment, starting at $9/user/month and provides a wider feature set, while Bitrix24, starts at $49/for five users/month.
Is transitioning from Bitrix24 to Freshsales easy?
Yes, transitioning from Bitrix24 to Freshsales is seamless and easy. You can import your Bitrix24 data into Freshsales. Customers on all plans also get free onboarding support to help them migrate without data loss.
What unique features does Freshsales offer compared to Bitrix24?
Freshsales offers features like auto-profile enrichment, contact lifecycle stages, and Kanban view that help you quickly understand customers. With AI-powered insights on deals and contacts, you can easily focus on your highest-converting leads.
What is a key feature of Freshsales that Bitrix24 lacks?
Freshsales comes built-in with phone, chat, and SMS and unifies the information with customer 360. Unlike Bitrix24, you do not have to rely on third-party integrations and partners, which add cost and present a disconnected system that sellers find hard to use.