Freshsales vs Zoho CRM: Pay 95% less for an AI-powered CRM
Leave behind the complexity of Zoho CRM today. Switch to Freshsales for a simpler and smarter CRM experience with superior capabilities.
How to choose the right CRM for your business?
For a growing business, choosing a CRM that combines smart features with an easy UI is important. It should be cost-effective and offer stellar customer support, ensuring ROI as your team grows.
Intuitive, easy-to-use interface
Reliable and quick support
Affordable pricing
Fast onboarding for high ROI
Boost productivity
Powered by AI
5 reasons Freshsales wins over Zoho CRM
Advanced AI at an unbeatable price
Why Freshsales wins
Our motto, 'AI for all,' means you can access Freddy AI for just $39.
It forecasts sales, scores contacts, writes emails, and uncovers deal insights, empowering lean sales teams in growing businesses to leverage AI for effective selling.
Why Zoho CRM might not be the right choice for you
With Zoho, you need to pay up to $800/month to access ZIA, their AI offering.
It is only available for the Enterprise plan and requires a minimum of 20 user licenses, which could make it expensive and impractical for growing companies.
Improved productivity with smart features
Why Freshsales wins
Our top priority is boosting sales team productivity, so we offer unlimited Kanban view across contacts, deals, and accounts.
This allows sales to instantly access and interact with customer profiles with a single click, boosting productivity by 90%.
Why Zoho CRM might not be the right choice for you
Sales productivity can become complex with Zoho CRM as they offer just 1 Kanban view in the Standard and Professional plans.
Despite costing 150% more, the Enterprise and Ultimate plans only offer 5 and 10 views, respectively.
Unlimited CPQ options for growth
Why Freshsales Wins
Freshsales offers CPQ customization for just $19 per user.
Add unlimited products, set unlimited pricing options, and use the built-in e-sign feature to streamline your sales process and drive more deals.
Why Zoho CRM might not be the right choice for you
You can close unlimited deals, but Zoho CRM doesn't allow unlimited products or price lists for deals in any plan.
The Professional plan limits CPQ to 10, while the Enterprise plan, costing 35% more, limits it to 100. E-sign is also an extra paid third-party integration.
Superior email capabilities for $9
Why Freshsales wins
With Freshsales, you get a sales inbox, advanced email tracking, bulk emailing, scheduling, forwarding, and curated templates at just $9.
These features help your team communicate better and close more deals without burning your pocket.
Why Zoho CRM might not be the right choice for you
To get all of Freshsales’ email capabilities in Zoho, you need to pay $41 extra per user for their Enterprise plan.
This plan can be complex and expensive as it includes features that may not be necessary for small and medium businesses.
All the support you need at no extra cost
Why Freshsales Wins
We offer 24/5 phone, email, and chat support across all plans at no extra cost.
Plus, we provide $500 worth of onboarding with a Dedicated Account Planning (DAP) team for free to help you get started from Day 1.
Why Zoho CRM might not be the right choice for you
Zoho CRM charges 20% of your subscription fee for ‘Premium Support’ to access 24/5 support with a 3-hour response time.
Normal support is limited to 8/5 and has an 8-hour response rate. Dedicated onboarding, done by third-party trainers, is also behind the Premium Support paywall, which could cause delays and frustration.
Freshsales CRM vs Zoho CRM
Decoding the best CRM solution for your business
Criteria | Freshsales CRM | Zoho CRM |
|---|---|---|
Pricing | Starts at $9/user/month | Starts at $14/user/month
|
G2 Rating | 4.5 out of 5 | 4.1 out of 5 |
AI capabilities | No min. license requirements
Freddy AI included Pro plan onwards
($39/month) | ZIA requires min. 20 licenses Available only from the Enterprise plan ($800/month) |
Built-in phone | ||
Workflow templates
| 25+ ready-to-use templates | |
Kanban view for records
| Offered via extension only for deals
| |
Contact lifecycle stages
| ||
List view with one-click for emails, calls, and reminders | ||
Sales sequences
| Available only via Workflows | |
e-Sign in CPQ | Requires Zoho Sign add-on | |
Deal teams | ||
Out-of-office detection |
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The Freshworks advantage
Freshworks Neo Platform
Create custom workflows and applications to meet your unique business needs. Scale fast with a marketplace of 1,200+ apps. Unify experience, gather actionable insights, and bring customer context to every interaction.
Freddy AI for sales
Get more done in less time with Freddy, your always-available AI assistant. Freddy helps you find potential customers, creates personalized emails, and provides insights to help you close deals faster.
Freshsales Suite
Unite sales and marketing with an all-in-one CRM. Deliver seamless engagement across channels with a 360° view of the customer. Understand customer intent and send the right message to close deals faster.
Why our customers love us
With Freshsales, we are able to get a holistic view of our customers, have better governance over sales productivity, pipeline and in turn move our business forward.
Reducing our no-show rate was important to have higher utilization of our sales team. With Freshsales, we brought it down to about 20%, and time is money.
Simplicity and power of the tool took us. Freshsales is allowing us to keep going with limited resources, given the shifting environment. It’s an asset.
We are 100% satisfied with Freshsales. We wanted an out-of-the-box solution that could be used. We have got it.
Recommended by industry experts
FAQs
How do Freshsales and Zoho CRM compare in terms of ease of use?
Freshsales is generally easier to use with a more intuitive interface. Customers often applaud it for its easy UI and quick adoption rates. Zoho CRM can be a bit complex and overwhelming for new users, especially given its unstructured UI.
Which CRM is more cost-effective: Freshsales or Zoho CRM?
Freshsales is often more cost-effective, especially for growing businesses, with plans starting from as low as $9. Zoho CRM’s starting cost is 30-40% higher than Freshsales's across all plans, and with third-party integrations required for basic features, costs can add up.
What are the key differences between Freshsales and Zoho CRM?
The key difference between Freshsales and Zoho CRM is the AI offering and the user-friendly experience of the products. Freshsales offers a cleaner, simpler UI and advanced AI features, while Zoho CRM can be harder to navigate, and its AI is blocked behind a high paywall.
Is it easy to switch from Zoho CRM to Freshsales?
Switching from Zoho CRM to Freshsales is easy, with migration tools and dedicated support to help you through the process.
What are the standout features of Freshsales compared with Zoho CRM?
Freshsales stands out with its intuitive interface, advanced Freddy AI features, and seamless integration options.
What is the best feature of Freshsales unavailable in Zoho CRM?
The best feature of Freshsales that Zoho CRM lacks is Freddy AI, which offers smart insights to boost your sales processes at a fraction of the cost.