Freddy Starter

FREE for 6000 Freddy sessions/month

FREE for 6000 Freddy sessions/month

FREE for 6000 Freddy sessions/month

FREE for 6000 Freddy sessions/month

FREE for 6000 Freddy sessions/month

FREE for 6000 Freddy sessions/month

Get started with AI and bots to provide effortless customer service across the CX lifecycle.

Email Bot

Chatbot with Answers & Flows

Voice Bot

Speech-enabled IVR

Built-in Reports

Auto Triage

Agent Scripts

Article Suggester

Thank You Detector

Try with Omnichannel

View pricing details

Hide pricing details

Freddy Ultimate

USD 75/agent/month + USD 500 for 5000 Freddy sessions/month

EUR 75/agent/month + EUR 500 for 5000 Freddy sessions/month

ZAR 1100/agent/month + ZAR 7500 for 5000 Freddy sessions/month

GBP 55/agent/month + GBP 375 for 5000 Freddy sessions/month

INR 5400/agent/month + INR 36000 for 5000 Freddy sessions/month

AUD 110/agent/month + AUD 725 for 5000 Freddy sessions/month

Everything in Freddy Starter and Freddy Self-service and…

Improve your customer experience and agent productivity with the best-in-class bots and AI/ML features from Freddy.

Auto Triage for Custom Fields

Assist Bot

Canned Response Suggester

RPA Connectors

Analytics

Try with omnichannel

View pricing details

Hide pricing details

Freddy Self-service

USD 500 for 5000 Freddy sessions/month

EUR 500 for 5000 Freddy sessions/month

ZAR 7500 for 5000 Freddy sessions/month

GBP 375 for 5000 Freddy sessions/month

INR 36000 for 5000 Freddy sessions/month

AUD 725 for 5000 Freddy sessions/month

Automate the resolution of issues using highly-customizable chatbots and superior API connectors from Freddy AI.

Chatbot builder

Intent detection

API connectors

Multilingual bots

Custom CSS & JS

Custom parameters

Bot activities

Agent handover

Rich media interactions

WhatsApp integration

Messenger integration

Analytics

Sign up

View pricing details

Hide pricing details

ROI Calculator

Issues deflected icon

Issues deflected/month

0

Agent hours saved icon

Agent hours saved

0 hrs

Cost for icon

Cost of Freddy

$ 0

ROI icon

ROI

0 %

Frequently Asked Questions

How does the 21-day free trial work?

After you sign up, you can access all the features in the chosen Freddy package for 21 days. We want to make sure that you are completely satisfied with Freddy before you buy the product.

Can I upgrade or downgrade my subscription?

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term.

How safe is my data?

We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-safe-harbor compliant and all Freddy plans include SSL for encryption, for FREE, to keep your data safe.

Do you have any cancellation fees?

No. Freddy is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.

What types of payment do you accept?

We accept online payments via Visa, Mastercard, Discover, and American Express. We do not accept PayPal or purchase orders over the phone. All of our offline payments follow USD pricing.

What is a Freddy Session?

  • On email, every email response is counted as 1 session

  • On voice, every voice bot response is counted as 1 session
  • On chat, all unique end-user to bot interaction per day is counted as 1 session. 1 Freddy session lasts 24 hours.

Only customer-facing AI/ML features consume Freddy sessions.

How to buy additional sessions? What’s the validity of a pack?

You can purchase an unlimited number of Freddy sessions as packs. 

  • For Freddy Starter: You can purchase extra packs at $100 for 1000 sessions

  • For Freddy Self-service & Freddy Ultimate: You can purchase extra packs at $500 for 5000 sessions. 

The validity of a pack is a month from the date of purchase.

Will unused sessions be carried over to the next billing cycle?

No, all unused sessions will lapse at the end of the billing cycle and will not be carried over to the next month.

Can I buy Freddy Starter as an add-on on the Estate plan?

Yes, you can.
Freshdesk Estate: $30/agent/month
Freshdesk Estate Omnichannel: $40/agent/month
Freshchat Estate: $20/agent/month
Freshcaller Estate: $20/agent/month

How do I buy a Freddy plan?

Freddy Starter is available on Freshdesk Forest, Freshdesk Omnichannel Forest, Freshchat Forest, and Freshcaller Forest.
Freddy Ultimate is available on Freshdesk Forest and Freshdesk Omnichannel Forest.
Freddy Self-service can be purchased with any product on any plan or can also be purchased as a standalone offering.