Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
21-day free trial. No credit card required. Transparent pricing.
Ideal for teams looking for a bot-first support strategy
for 1000 Freddy sessions/month
Ideal for growing teams
for 5000 Freddy sessions/month
with Freshdesk Forest Omnichannel
Perfect for enterprises
$500 for 5000 Freddy sessions/month
on Freshdesk Forest Omnichannel
€500 for 5000 Freddy sessions/month
R7500 for 5000 Freddy sessions/month
£375 for 5000 Freddy sessions/month
₹36000 for 5000 Freddy sessions/month
on Freshdesk Forest Omnichannel
AUD725 for 5000 Freddy sessions/month
Everything in Freddy Starter and Freddy Self-service and...
Can’t decide which plan is right for you?
See our complete feature comparison
Agent hours saved
Cost of Freddy
With Freddy Self-service, you can deflect 4000 issues. This will save 1280 hours of your team’s time. It’s not just time that you save, you save money too! You get an ROI of 900% for the $2000 you invest in Freddy.
Disclaimer: These estimates are based on our Freshdesk Benchmark metrics of 20% deflection rate and a 10% improvement in agent productivity by Freddy. We’ve assumed a 20-minute agent handle time for tickets and a global average salary of an agent to be $2500/month. Your deflection and agent productivity rates may differ based on how you set up your bot. Start your free trial to set it up.
After you sign up, you can access all the features in the chosen Freddy package for 21 days. We want to make sure that you are completely satisfied with Freddy before you buy the product.
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term.
We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-safe-harbor compliant and all Freddy plans include SSL for encryption, for FREE, to keep your data safe.
No. Freddy is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.
We accept online payments via Visa, Mastercard, Discover, and American Express. We do not accept PayPal or purchase orders over the phone. All of our offline payments follow USD pricing.
Freddy Starter is included with Freshdesk Forest, Freshdesk Omnichannel Forest, Freshchat Forest, and Freshcaller Forest.
Freddy Ultimate is available as an add-on on Freshdesk Forest and Freshdesk Omnichannel Forest.
Freddy Self-service can be purchased with any product on any plan or can also be purchased standalone.
On email, every email response is counted as 1 session
Only customer-facing AI/ML features consume Freddy sessions.
You can purchase an unlimited number of Freddy sessions as packs. Extra packs cost US$100 for 1000 sessions/month across all Freddy plans.
The validity of a pack aligns with your payment cycle.
For example: If you choose to pay quarterly, your Freddy sessions will also expire quarterly.
No, all unused sessions will lapse at the end of the payment cycle and will not be carried over to the next cycle.
With RoboAssist (Robotic Process Automation connectors) you can integrate to any RPA provider like UI Path, Automation Anywhere, etc, to automate business processes.
Robo Assist helps agents execute lengthy and repetitive customer support processes with a single click by replicating agent UI actions on any external system using UI actions or APIs.
You can use Robo Assist (RPA connectors) by connecting your own existing process automation tool and its processes. In case you don't have an existing vendor/tool, we will recommend a vendor and build processes for you as part of the implementation at an additional charge.
Contact us for more details.
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