Freshcaller pricing
Elevate care with fast and easy conversations
Products
Freshcaller
- Customer service
- IT and Employee service
- CRM
Free
Per-minute call rates apply
Buy Local Numbers
Buy Toll-free Numbers
Inbound Caller ID
Desktop Notifications
Call Notes
Custom Greetings
Call Metrics
Conversation Properties
Inbox
Growth
Everything in Free and
Up to 2000 minutes/month included*
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Cold Transfer
Call Recording
Pre-built Reports
Parallel Calling
Queue Transfer *Included minutes are per account (not per agent)
Pro
Everything in Growth and
Up to 3000 minutes/month included*
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses
Call Recording Opt-out
Agent Availability Report
Queue Callback (Virtual Hold)
Routing Automation
Call Lifecycle
Call Monitoring
Pause Recordings
IVR (Phone Trees)
Custom Reports
Call Conferencing
Bring Your Own Carrier
SIP Connections
Agent Extensions
Smart Escalations *Included minutes are per account (not per agent)
Enterprise
Everything in Pro and
Up to 5000 minutes/month included*
Speech Enabled IVR (Phone Trees) FREDDY
Abandoned Call Metrics
Service Level Monitoring *Included minutes are per account (not per agent)
Need more details on call rates?
View our comprehensive background of per-minute charges across all regions and planned tiers.
See all our pay/min call rates hereDay Passes
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Frequently Asked Questions
How does the 14-day free trial work?
After you sign up, you can access all the features in the Freshcaller Enterprise Plan for 14 days. We want to make sure that you are completely satisfied with Freshcaller before you buy the product.
Can I upgrade or downgrade my subscription?
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshcaller account to change your subscription details.
How safe is my data?
We take security seriously and our servers are hosted in a world-class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches.
Do you have any cancellation fees?
No. Freshcaller is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.
What types of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.
Any other pricing related queries
Do write to us at sales@freshworks.com and we will get back to you at the earliest.