Plans for

Freshchat

Easily deploy intelligent chat support on your mobile apps, website, or ecommerce site.

Boost team collaboration and simplify communications with a shared inbox for your entire support team.

Connect your support mailbox and bring all your emails into the Freshchat inbox.

Bring conversations from social media messengers into a single, unified view. Agents can see the full historical context of a conversation to provide a highly personalized experience.

A conversation that starts on SMS can be continued on WhatsApp and resolved via email according to your customer's preference and convenience.

Break language barriers by translating incoming and outgoing communications with customers in over 45 languages.

Connect any preferred messaging channel to Freshworks with the help of powerful APIs.

Unlock voice interactions with our all-in-one contact center. Handle any call scenario with advanced inbound routing.

Engage customers 24/7 with AI agents that deflect up to 86% of customer requests.

Give your support team superpowers with an AI coach that helps them summarize issues, suggest next steps, handle repetitive tasks, and improve the tone of their responses.

Create powerful reports and dashboards unique to your business and draw deeper insights from your helpdesk data. Get a quick overview of the most important helpdesk metrics and easily identify bottlenecks.

Create and customize dashboards for each team, group or goal. Track only the relevant metrics in each dashboard and provide better feedback to agents. Set performance limits for each metric and watch color change if your team does not meet expectations.

Optimize your support operations with a central view of your support team's availability across all channels.

Define the number of tickets an agent can handle at any given time through routing mechanisms.

Easily scale your support operations with multiple SLAs for customers, products and agent types.

Automatically prioritize and route tickets to the right agent based on their skills and experience.

Create special privileges and profiles that specify what an agent can see and do within your account.

Configure and provide SAML Single Sign On for your agents so they do not have to provide separate login credentials.

Define the working hours of different groups of your support team.

Verify users engaging with your brand securely through JWT authentication.

Full visibility and control over administrative changes, and who made them. Easily track changes to automations, agent profiles and more.

Control who can create tickets and access your self service portal by allowlisting domains. Increase helpdesk security by controlling who can log into the portal using their IP addresses.

Day Passes provide occasional agents with temporary access for a day instead of purchasing a full license. Use passes to manage a sudden spike in support traffic or to bring in a specialist to do a particular task.

Engage with customers proactively on your website and app or via email, SMS, and messaging platforms with cross-channel campaigns.

Build, automate, and streamline workflows end-to-end between your account and third-party integrations.