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““We’re using Freshchat to solve our customers’ needs with precision, and in real time. It has ensured our customers receive prompt personalized experiences, and has also brought in operational efficiencies that make assisted buying extremely scalable.””
““After switching to Freshchat, our chat-to-conversion rate and reply rate on campaigns have increased by 50%.””
““We're a small team and don’t have a team of inside sales reps/client success team/customer support department. We needed a way to efficiently and effectively help our customers, prospects and visitors with the most common questions they have, without having to consistently monitor a live chat. We have found the structure, flexibility and appearance of the FAQ functionality within Freshchat to solve our challenge in a concise manner.””
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