Freshdesk Messaging | Compare Plans

Messaging
Omnichannel Save up to 50%

Features

FREE

$0

<100 agents, billed annually

<100 agents, billed monthly

GROWTH

$15

/agent/month, billed annually

$18

/agent/month, billed monthly

PRO

$39

/agent/month, billed annually

$47

/agent/month, billed monthly

ENTERPRISE

$69

/agent/month, billed annually

$83

/agent/month, billed monthly

METERED SKUs
Free Bot Sessions		2000 sessions/month	3000 sessions/month	5000 sessions/month
Monthly Unique Visitors (MUV)	10k	100k/agent	300k/agent	400k/agent

AI CHATBOT
Answers
Chatbot Builder
Intent Detection
Multilingual Bots
API Connectors
Custom CSS and JS
Custom Parameters
Bot Activities/Functions
Rich Media Interactions
Chatbot Analytics
Agent Handover
Bring Your Own Bot (Conversation APIs)

MESSAGING CHANNELS
Website
Mobile In-App via SDKs (Android, iOS etc.)
WhatsApp Business
Apple Business Chat
LINE
Facebook Messenger

MESSAGING
Team Inbox and Agent Productivity
Push Notifications (Web & Mobile)
Inbox Views
Groups
Rich Messaging
Conversation Labels
Bulk Actions
Agent Actions
User Properties
Team Inbox Lite (Chrome Extension)
Mobile App
File Attachments
Read Receipts & Typing indication
Private Notes
Canned Response
Custom Views
Priority Inbox
Team Inbox Lite
Live Translate
Smart Plugs
Co-Browsing
Meetings
Advanced Workflow Management
Topics
Unread Chat Email Notifications to customers
Offline Experience
Assignment Rules
FAQs & FAQ Feedback
Business Hours (Global)
Files	10 files	50 files	100 files
IntelliAssign
Auto-Resolve
Advanced Automations
Business Hours (by Groups)
Chat Transcript Download
User Management
Unlimited Contacts
User Events
User Events Tracking
User Segmentation
Custom User Properties
Customized Domain Notifications
User Targeting
Outbound Messaging
Triggered Messages
Targeted Messages
Triggered Emails
Scheduled Emails

ACCESS, SECURITY & COMPLIANCE
ISO 27001
AICPA SOC 2
EU GDPR
CCPA
WCAG (For Agent Team Inbox Lite)
Block IP
Pre-defined Roles
Custom Roles/Permissions
IP Whitelisting/Allowed IPs
Allowed Domains
JWT Authentication

APIs
Conversation Transcript APIs
Extensive Data APIs
Rich Messaging APIs
Agent APIs
Webhooks
Extract APIs (for reporting)
Extendable API rate limit

MULTILINGUAL SUPPORT
Bots
FAQs
Mobile App
Offline Experience
Topics
Web Messenger
Live Translate
Team Inbox

DASHBOARDS & REPORTS
Basic Dashboard
Conversation Overview Report
Label Report
Advanced Dashboard
Team Performance Report
CSAT Survey and Report
Agent Availability Report

INTEGRATIONS
Shopify
Freshdesk Support Desk
Freshservice
Freshsales
Freshmarketer
WordPress
Facebook Messenger
Salesforce
Zendesk
Marketplace (Public Apps)
Marketplace (Custom Apps)

SUPPORT
24x5 Email Support
24x5 Chat Support
Community Forums
Knowledge Base

Features

GROWTH

$29

/agent/month
+pay per min, billed annually

$35

/agent/month
+pay per min, billed monthly

PRO

$59

/agent/month
+pay per min, billed annually

$71

/agent/month
+pay per min, billed monthly

ENTERPRISE

$99

/agent/month
+pay per min, billed annually

$119

/agent/month
+pay per min, billed monthly

TICKETING
Email Ticketing
Automatic Email Notifications
Twitter
Facebook
Public and Private Notes in Tickets
Merge Tickets
Ticket Export
Ticket Activities
Set Priority
Set Status
Outbound Email
Multiple Shared Inboxes
In-app Smart Notifications
Undo Send
Split Tickets
Sort Ticket Conversations
Watch Tickets
Custom Ticket Fields
Custom Status
Dependent Fields in Ticket Forms
Dynamic Ticket Forms
Time Tracking
Ticket Templates
Assume Identity
Annotated Image Attachments
WhatsApp Business
Custom Objects

MESSAGING
Monthly Unique Visitors (MUV)	100k MUV/agent	300k MUV/agent	400k MUV/agent
Web Messenger
Mobile In-App via SDKs (Android, iOS, Phonegap, etc.)
Facebook Messenger
Private Notes
Groups
Rich Messaging
Read Receipts
File Attachments
Conversation Labels
Team Inbox Lite
Team Inbox Lite (Chrome Extension)
Mobile App
Manual Messages
Files	10 files/agent, 10 files shared with team	50 files/agent, 50 files shared with team	100 files/agent, 100 files shared with team
Tickets from Chat
Topics
FAQs
WhatsApp Business
Apple Business Chat
LINE
Smart Plugs
Triggered Messages
Targeted Messages
Co-Browsing
Chat Transcript Download/Share

PHONE
Free Local Incoming Minutes	2000 minutes/month	3000 minutes/month	5000 minutes/month
Buy Local/Toll-free Numbers
Buy Vanity Numbers
Number Porting
Call Masking
Ringtone Customization
Customizable Greetings & Messages
Transfer to Teams
Route to External Number
Concurrent Calls	Unlimited	Unlimited	Unlimited
Answer in Browser
Forward to Phone
Mute
Outbound call from any number
Basic Call Queues	Unlimited	Unlimited	Unlimited
Call Blocking
Hold
Hold with Music
Call Metrics
Call Metrics Export
Voicemail
Call Recording
Pause Call Recording
Real-time Call Summary
Real-time Queue Visibility
Real-time Agent Activity
Call Center Agent Statuses
Call Monitoring
Call Barging
Advanced Call Metrics
Bring your own carrier (BYOC)
IVR (Phone Trees)		Up to 5 levels on request	Up to 5 levels on request
Opt-in IVR
IVR CSAT
Conference Calling
SIP Connections
Abandoned Call Metrics
Service Level Monitoring

KNOWLEDGE BASE AND COMMUNITY FORUMS
Omnichannel Knowledge Base
Private Knowledge Base
Email to Knowledge Base
Auto Suggest Solutions
Automatic Article Reordering
Interlinking Articles
Advanced Article Filtering
Automatic Sitemap Generation
Advanced Article Bulk Actions
Multi-product Content Management
Article Versioning
Knowledge Base Analytics
Article Templates
Community Forums
Approval Workflow

HELP WIDGET
Embeddable Contact Form
Embeddable Solution Articles
Multiple Widgets
Appearance Customization
Frustration Tracking
Customer Journey
Multilingual Help Widget
Page-specific Contextual Solutions

CUSTOMER PORTAL
Public Portal Customization
Custom Domain Mapping
CSS Customization
Complete Portal Customization
FreshThemes Gallery

MOBILE APP
Ticketing iOS & Android
Messaging iOS & Android
Phone iOS & Android

COLLABORATION
Contextual Collaboration
Agent Collision Detection
Traffic Cop (Ticketing)
Linked Tickets
Shared Ownership of Tickets
Parent-child Ticketing
Collaborators	Up to 5000	Up to 5000

GLOBAL SUPPORT
Dynamic Email Notifications
Multilingual Knowledge Base
Multilingual Satisfaction Surveys
Multiple Time Zones
Multiproduct Helpdesk	Up to 5 products	Unlimited products
Multilingual Ticket Forms
Multilingual Web Messenger
Multilingual Mobile App (Messaging)
Multilingual Agent Interface (Messaging)
Multilingual Topics (Messaging)
Multilingual FAQs (Messaging)
Multilingual Offline Experience (Messaging)
Live Translate (Messaging)
Multilingual Team Inbox (Messaging)

CUSTOMER MANAGEMENT
Unlimited Contacts
Contact and Company Fields (Ticketing)
User Events Tracking (Messaging)
User Segmentation
User Targeting
Custom User Properties
Custom Contact and Company Fields (Ticketing)
Customer Journey (Ticketing)
Customer 360
Link multiple companies to a single contact (Ticketing)
Identify contacts using external ID (Ticketing)
Activity API
Customer Segments

WORKFLOW AUTOMATIONS
Automations that run on ticket creation
Time-triggered Automations on tickets
Event-triggered Workflow Automations on tickets
Time triggers on Custom Ticket Status
Round Robin Ticket Assignment
Load-balanced Ticket Assignment
Out of Office Scheduler (Ticketing)
Skill-based Ticket Assignment
Agent Shifts (Ticketing)
Unread Chat Email Notifications to Customers
Push Notifications for Messaging (Desktop & Mobile)
IntelliAssign
Auto-Resolve (Messaging)
Advanced Automations (Messaging)
Wait Call Queues
Agent Extensions (Phone)
Smart Escalations (Phone)
Non-Business Hours Routing (Phone)
Holiday Routing (Phone)
Routing Automations (Phone)
Queue Callback
Omniroute

SUPPORT OPERATIONS
Omnichannel Agent Management
Omnichannel Groups
Omnichannel Business Hours
Business rules management through SLAs
Pre-defined Roles
Offline Experience (Messaging)
Customizable Agent Roles (Ticketing)
SLA Reminders (Ticketing)
Escalation emails for SLA violation
Multiple SLA policies (Ticketing)
Product, group and company level SLAs (Ticketing)
SLA for every response (Ticketing)
Custom Roles (Messaging)
Access Controls based on Scope (Phone)
Audit Log (Ticketing)
Omnichannel Holidays
Sandbox (Ticketing)
Advanced Ticket Scope (Ticketing)

REPORTS & DASHBOARDS
Default Omnichannel Dashboard
Omnichannel Volume Analysis
In-depth Report (Ticketing)
Export Reports
Save Reports
Schedule Reports
Omnichannel Availability Dashboard
Omnichannel CSAT
Omnichannel Team Dashboard
Agent Performance Report
Top Customer Analysis (Ticketing)
Ticket Lifecycle Report
Omnichannel Custom Reports
Label Report (Messaging)
Conversation Overview Report
Call Summary Report
Call Center Health
Callback Report
Abandoned Calls Report
Service Level Breached Calls

BOTS AND AI
Free Bot Sessions	2000 sessions/month	3000 sessions/month	5000 sessions/month
Chatbot Builder
Intent Detection
Answers powered by Freddy
Multilingual Bots
API Connectors
Custom CSS & JS
Custom Parameters
Rich Media Interactions
Agent Handover
Bot Activities
Chatbot Analytics
Voicemail Transcription
Bring Your Own Bot (Conversation APIs)
Email Bot
Assist Bot
Social Signals
Thank you Detector
Auto-triage
Article Suggester
Canned Response Suggester
Robo Assist (RPA Connectors)
Bot Reporting
Speech-enabled IVR Bot
Voicebot

AGENT PRODUCTIVITY
Personal and Shared Canned Responses (Ticketing)
Public and private notes in tickets
Dynamic placeholders (Ticketing)
To-dos (Ticketing)
Tags (Ticketing, Phone)
Quick Actions (Ticketing)
One-touch Scenarios (Ticketing)
Filtered Search
Integrated Game Mechanics (Ticketing)
Occasional Agents (Ticketing)
Custom Ticket Views
Summary App (Ticketing)
Add reminders on To-dos
Session Replay (Ticketing)
Canned Forms (Ticketing)
Quality Coach (Ticketing)
Inbox Views (Messaging)
Custom Views (Messaging)
Priority Inbox (Messaging)
Canned Responses (Messaging)
Bulk Actions (Messaging)
Agent Actions (Messaging)
Inbound Caller ID (Phone)
Desktop Notifications for Calls
Call Notes
Call Notes Transfer
Voicemail Drop
Click to Call Extension
After Call Work

INTEGRATIONS & APPS
Access to App Gallery
Email marketing and CRM apps (Ticketing)
Cloud Telephony Integration apps (Ticketing)
Survey & feedback apps (Ticketing)
Time tracking and invoicing tools (Ticketing)
Custom Apps (Ticketing)
API access (Ticketing)	200 calls/minute	400 calls/minute	700 calls/minute
Extendable API (Ticketing)
WordPress (Messaging)
Shopify
Slack (Messaging)
Conversation APIs/BYOB (Messaging)
Conversation Transcript APIs (Messaging)
Extensive Data APIs (Messaging)
Agent APIs (Messaging)
Rich Messaging APIs
Webhooks
Phone API Limits Phone	100/minute	400/minute	500/minute

SECURITY
SSL Certificate
Single Sign On
Data Center Location
Single Sign On with SAML
DKIM/DMARC
Custom Email Servers
Custom SSL Certificates
GDPR Compliance
Blocked IPs
ISO 27001
AICPA SOC 2
CCPA
WCAG For Agent TeamInbox Lite (Messaging)
Advanced password policy for agents and customers
Helpdesk Restriction
IP Range Restriction
Allowed Domains
User Authentication (JWT)

CUSTOMER SUPPORT
Knowledge Base
Community Forums
24x7 Email Support
24x5 Phone Support
24x5 Chat support

Don’t even think about a Plan B!
The right one is on this page.

Features

$0

€0

£0

A$0

₹0

$15

€15

£12

A$25

₹999

$39

€39

£29

A$55

₹2799

$69

€69

£55

A$99

₹4999

Features

$29

€29

£25

A$45

₹1999

$59

€59

£45

A$85

₹4299

$99

€99

£75

A$140

₹7199

Don’t even think about a Plan B! The right one is on this page.

Features

$0

€0

£0

A$0

₹0

$15

€15

£12

A$25

₹999

$39

€39

£29

A$55

₹2799

$69

€69

£55

A$99

₹4999

Features

$29

€29

£25

A$45

₹1999

$59

€59

£45

A$85

₹4299

$99

€99

£75

A$140

₹7199

Don’t even think about a Plan B!
The right one is on this page.