Features

FREE

$0

<100 agents, billed annually

$0

<100 agents, billed monthly

FREE

€0

<100 agents, billed annually

€0

<100 agents, billed monthly

FREE

£0

<100 agents, billed annually

£0

<100 agents, billed monthly

FREE

A$0

<100 agents, billed annually

A$0

<100 agents, billed monthly

FREE

₹0

<100 agents, billed annually

₹0

<100 agents, billed monthly

GROWTH

$15

/agent/month, billed annually

$18

/agent/month, billed monthly

GROWTH

€15

/agent/month, billed annually

€18

/agent/month, billed monthly

GROWTH

£12

/agent/month, billed annually

£15

/agent/month, billed monthly

GROWTH

A$25

/agent/month, billed annually

A$30

/agent/month, billed monthly

GROWTH

₹999

/agent/month, billed annually

₹1199

/agent/month, billed monthly

PRO

$39

/agent/month, billed annually

$47

/agent/month, billed monthly

PRO

€39

/agent/month, billed annually

€47

/agent/month, billed monthly

PRO

£29

/agent/month, billed annually

£35

/agent/month, billed monthly

PRO

A$55

/agent/month, billed annually

A$66

/agent/month, billed monthly

PRO

₹2799

/agent/month, billed annually

₹3399

/agent/month, billed monthly

ENTERPRISE

$69

/agent/month, billed annually

$83

/agent/month, billed monthly

ENTERPRISE

€69

/agent/month, billed annually

€83

/agent/month, billed monthly

ENTERPRISE

£55

/agent/month, billed annually

£66

/agent/month, billed monthly

ENTERPRISE

A$99

/agent/month, billed annually

A$119

/agent/month, billed monthly

ENTERPRISE

₹4999

/agent/month, billed annually

₹5999

/agent/month, billed monthly

METERED SKUs
Free Bot Sessions
2000 sessions/month
3000 sessions/month
5000 sessions/month
Monthly Unique Visitors (MUV)
10k
100k/agent
300k/agent
400k/agent
AI CHATBOT
Answers
Chatbot Builder
Intent Detection
Multilingual Bots
API Connectors
Custom CSS and JS
Custom Parameters
Bot Activities/Functions
Rich Media Interactions
Chatbot Analytics
Agent Handover
Bring Your Own Bot (Conversation APIs)
MESSAGING CHANNELS
Website
Mobile In-App via SDKs (Android, iOS etc.)
WhatsApp Business
Apple Business Chat
LINE
Facebook Messenger
MESSAGING
Team Inbox and Agent Productivity
Push Notifications (Web & Mobile)
Inbox Views
Groups
Rich Messaging
Conversation Labels
Bulk Actions
Agent Actions
User Properties
Team Inbox Lite (Chrome Extension)
Mobile App
File Attachments
Read Receipts & Typing indication
Private Notes
Canned Response
Custom Views
Priority Inbox
Team Inbox Lite
Live Translate
Smart Plugs
Co-Browsing
Meetings
Advanced Workflow Management
Topics
Unread Chat Email Notifications to customers
Offline Experience
Assignment Rules
FAQs & FAQ Feedback
Business Hours (Global)
Files
10 files
50 files
100 files
IntelliAssign
Auto-Resolve
Advanced Automations
Business Hours (by Groups)
Chat Transcript Download
User Management
Unlimited Contacts
User Events
User Events Tracking
User Segmentation
Custom User Properties
Customized Domain Notifications
User Targeting
Outbound Messaging
Triggered Messages
Targeted Messages
Triggered Emails
Scheduled Emails
ACCESS, SECURITY & COMPLIANCE
ISO 27001
AICPA SOC 2
EU GDPR
CCPA
WCAG (For Agent Team Inbox Lite)
Block IP
Pre-defined Roles
Custom Roles/Permissions
IP Whitelisting/Allowed IPs
Allowed Domains
JWT Authentication
APIs
Conversation Transcript APIs
Extensive Data APIs
Rich Messaging APIs
Agent APIs
Webhooks
Extract APIs (for reporting)
Extendable API rate limit
MULTILINGUAL SUPPORT
Bots
FAQs
Mobile App
Offline Experience
Topics
Web Messenger
Live Translate
Team Inbox
DASHBOARDS & REPORTS
Basic Dashboard
Conversation Overview Report
Label Report
Advanced Dashboard
Team Performance Report
CSAT Survey and Report
Agent Availability Report
INTEGRATIONS
Shopify
Freshdesk Support Desk
Freshservice 
Freshsales 
Freshmarketer
WordPress
Facebook Messenger
Salesforce
Zendesk
Marketplace (Public Apps)
Marketplace (Custom Apps)
SUPPORT
24x5 Email Support
24x5 Chat Support
Community Forums
Knowledge Base