Engage customers at every interaction

When you sign up, you instantly get access to our Pro plan for 21 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Billing’ in your Freshdesk Messaging account to modify your subscription details.

Contacts are leads and users you chat with. With Freshdesk Messaging, get unlimited contacts on any plan — save and access their data without pay anything extra

We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches.

No. Freshdesk Messaging is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.

We accept Visa, Mastercard, Discover and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.

MUV stands for Monthly Unique Visitor. A monthly unique visitor is an individual user who accesses your site within a 30-day window. For mobile apps, the equivalent is a monthly active user - an app user who opened your app at least once within the 30-day window.

Each agent on Omnichannel has access to all features from Freshdesk Messaging, Contact Center, and Support Desk, to support customers across channels from one place, with all the context and customer information. Omnichannel plans will include the Growth, Pro, and Enterprise plans of Freshdesk Messaging, Contact Center, and Support Desk, with up to 50% discount.

Freddy is a premium AI offering from Freshworks. It includes AI bots for stellar self-service and agent-assist AI features that automate mundane tasks for agents to improve their productivity. To know more about Freddy, click here.

A bot session is any unique interaction between an end-user and a bot:

• On email, every email response is counted as 1 bot session
• On voice, every voice bot response is counted as 1 bot session
• On chat, all end-users to bot interactions in a day are counted as 1 bot session and lasts for a maximum of 24 hours. 

Only customer-facing AI bot features consume bot sessions while agent-facing AI features and bots don’t consume bot sessions.

You can purchase an unlimited number of bot sessions as packs. Extra packs are priced at $75 for 1000 sessions. The validity of a pack aligns with your payment cycle. For example: if you choose to pay quarterly, your bot sessions will also expire quarterly.