Sales and Marketing
IT Service Management
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Start a 21 day free trial. No credit card required.
For getting started
No free bot sessions
Perfect for small teams
/agent/month, billed annually
/agent, billed monthly
Up to 1000 free bot sessions/month
Everything in Sprout and...
Ideal for growing teams
/agent/month. billed annually
Up to 2000 free bot sessions/month
Everything in Blossom and...
Best value for large teams
Up to 3000 free bot sessions/month
Everything in Garden and...
Made for enterprises
Up to 5000 free bot sessions/month
Everything in Estate and...
For stellar performance
Everything in Estate of Freshdesk, Freshchat, Freshcaller and more.
Perfect for enterprises
Everything in Forest of Freshdesk, Freshchat, Freshcaller and more.
Chatbots consume bot sessions on usage. The free bot sessions provided are at an account level.
$100 for 1000 bot sessions/month
€100 for 1000 bot sessions/month
R1500 for 1000 bot sessions/month
£75 for 1000 bot sessions/month
₹7200 for 1000 bot sessions/month
AUD145 for 1000 bot sessions/month
Chatbots are available on all plans.
All interactions between an end-user and a chatbot within 24 hours are counted as 1 bot session. For bots on other channels, check FAQs. The validity of sessions purchased aligns with your payment cycle.
Use chatbots with superior API connectors to automate the resolution of issues.
$49 flat fee/number/month. Free on Annual plans for 1st number
€49 flat fee/number/month. Free on Annual plans for first number
R729 flat fee/number/month. Free on Annual plans for first number
£37 flat fee/number/month. Free on Annual plans for first number
₹2799 flat fee/number/month. Free on Annual plans for first number
AUD69 flat fee/number/month. Free on Annual plans for first number
Available from Garden plan
The flat fee is waived off for the first 2 months.
In addition to this, WhatsApp has an additional per message fee for Template messages that varies depending on volume and destination country.
Freshworks doesn't levy any extra messaging fee on top of this.
Leverage the power of WhatsApp. Bring all messages from WhatsApp to one Inbox to support and notify your customers.
$19 flat fee/month
€19 flat fee/month
R229 flat fee/month
£15 flat fee/month
₹1399 flat fee/month
AUD29 flat fee/month
Available from Blossom plan
Acquire and engage customers using proactive campaigns, announcements, automated meeting scheduling and more
Triggered Messages (unlimited)
Targeted Messages (unlimited)
Full Contact Integration
All prices are exclusive of applicable taxes
24 x 5 email support included with all plans
24 x 5 chat support included with all paid plans
Can’t decide which plan is right for you? See our complete feature comparison
When you sign up, you instantly get access to our fully-loaded Garden plan for 21 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Billing’ in your Freshchat account to modify your subscription details.
Contacts are leads and users you chat with. With Freshchat, get unlimited contacts on any plan — save and access their data without pay anything extra
We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches.
No. Freshchat is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.
We accept Visa, Mastercard, Discover and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.
MUV stands for Monthly Unique Visitor. A monthly unique visitor is an individual user who accesses your site within a 30-day window. For mobile apps, the equivalent is a monthly active user - an app user who opened your app at least once within the 30-day window.
No, the WhatsApp for Business integration is a flat monthly fee per WhatsApp number, regardless of the number of agents. You can find more details about this here.
Each agent on Omnichannel has access to all features from Freshchat, Freshcaller, and Freshdesk, to support customers across channels from one place, with all the context and customer information. Omnichannel plans will include the Estate and Forest plans of Freshdesk, Freshchat, and Freshcaller respectively, with over 40% discount.
Freddy is a premium AI offering from Freshworks. It includes AI bots for stellar self-service and agent-assist AI features that automate mundane tasks for agents to improve their productivity. To know more about Freddy, click here.
A bot session is any unique interaction between an end-user and a bot:
Only customer-facing AI bot features consume bot sessions while agent-facing AI features and bots don’t consume bot sessions.
You can purchase an unlimited number of bot sessions as packs. You can purchase extra packs at $100 for 1000 sessions. The validity of a pack aligns with your payment cycle. For example: if you choose to pay quarterly, your bot sessions will also expire quarterly.
For more information, check out our detailed billing guide or email us at email@example.com.
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