Bots and messaging for all businesses - Small, Medium, and Enterprise

 

Sprout

For getting started

FREE

100 agents

 

 

No free bot sessions

  • Chatbots Build your own chatbots to answer questions and guide customers through troubleshooting steps for quicker resolution. Freddy
  • Chatbot Analytics Freddy
  • Inbox Views Pre-defined views to help you stay on top of conversations
  • Topics Conversation threads, like IVR for chat that connects users with the right teams
  • Groups
  • Conversation Labels
  • Bulk Actions Bulk assign chats, resolve, reply and convert to ticket
  • User Properties
  • Mobile SDK
  • Wordpress
  • Freshdesk integration
  • 10K MUV/account

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Blossom

Perfect for small teams

$ 15

/agent/month, billed annually

$19

/agent, billed monthly

Up to 1000 free bot sessions/month

Everything in Sprout and...

  • Assignment Rules Auto-assign chats based on pre-defined rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • User Segmentation
  • Business Hours (Global) Setup working hours and let customers know your team's availability
  • Offline experience Let your users know you're away and prompt them to leave a message
  • Basic Dashboard Real-time visual summary of conversation trends, speed of response, and CSAT
  • FAQs
  • Conversations Overview Report
  • Facebook Messenger
  • Files Store files frequently shared with customers on Freshchat for quick access
  • Marketplace (App Store) Apps like Hubspot CRM, Salesforce, Pipedrive, Stripe, Freshsales, and more
  • 100K MUV/agent

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Garden

Ideal for growing teams

$ 29

/agent/month. billed annually

$39

/agent, billed monthly

Up to 2000 free bot sessions/month

Everything in Blossom and...

  • Auto-resolve Auto-detect inactivity & resolve chats automatically
  • Team Performance Report
  • CSAT Survey & Report
  • Multilingual Support Support your customers in their language
  • WhatsApp Business Add-on
  • 200K MUV/agent

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EstatePopular

Best value for large teams

$ 45

/agent/month, billed annually

$59

/agent, billed monthly

Up to 3000 free bot sessions/month

Everything in Garden and...

  • IntelliAssign Load-balanced auto-assignment based on team member skills
  • Business Hours(by Groups) Setup working hours for individual teams working across different geos or time zones and let customers know your team’s availability
  • Co-Browsing Screen sharing with audio - give live demos, troubleshoot issues and more
  • Live Translate Translate messages in real-time and respond in customers language
  • Advanced Dashboard Real-time visual summary of conversations trends, speed of response, CSAT, and team performance
  • Advanced Automations Automate all your chat workflows - first responses, assign/unassign/reassign flows, escalation notifications from one place (Automations App) Popular
  • Agent Availability Report Track your team’s availability and the duration for which they were online and active
  • Apple Business Chat Popular
  • Roles and Permissions
  • 300K MUV/agent

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Forest

Made for enterprises

$ 69

/agent/month. billed annually

$99

/agent, billed monthly

Up to 5000 free bot sessions/month

Everything in Estate and...

  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)
  • 400K MUV/agent

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Leverage Freshdesk & Freshcaller features with Freshchat to offer seamless support across channels from one place

Estate OmnichannelPopular

For stellar performance

$ 79

/agent/month, billed annually

$99

/agent, billed monthly

Everything in Estate of Freshdesk, Freshchat, Freshcaller and more.

  • Email, social, chat, phone channels
  • Chatbots Build your own chatbots to answer questions and guide customers through troubleshooting steps for quicker resolutions. Freddy
  • Messaging Message your customers on apps they use daily, such as WhatsApp, Apple Business Chat, Facebook Messenger from a single platform Add-on
  • Omnichannel Customer Timeline Get a timeline of your customer's past interactions with your team across channels to get instant context on a customer's problem
  • Roles and Permissions Provide or restrict access to agents at granular levels
  • Custom reports Create powerful ticketing and call reports unique to your business and draw deeper insights from your support data
  • Co-browsing Provide customer support on a personalized level with screen sharing and audio chat
  • Multilingual support Support customers globally by creating solution articles in multiple languages, to be shown on your customer portal or chat widget
  • Includes 3000 local min/month Applies to incoming calls attended on browser in US, Canada, EU, UK, ANZ
  • Includes up to 3000 free bot sessions/month Free bot sessions are provided at the account level Freddy
  • Includes up to 5000 Collaborators Invite external agents and third-parties into Freshdesk to help full-time agents resolve complex customer issues.

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Forest Omnichannel

Perfect for enterprises

$ 139

/agent/month, billed annually

$169

/agent, billed monthly

Everything in Forest of Freshdesk, Freshchat, Freshcaller and more.

  • Assist bot Guide agents through pre-configured steps to help resolve customer queries faster. FREDDY
  • Email Bot Automatically responds to tickets with relevant solution articles. FREDDY
  • Auto-triage Automatically predict default ticket fields like the Type, Priority & Group and other custom ticket fields FREDDY
  • Canned responses suggester Let Freddy suggest canned responses to yours agents to help them respond faster to tickets Freddy
  • Article suggester Let Freddy suggest solution articles to yours agents to help them respond faster to tickets Freddy
  • Omniroute™ Manage workload for your team across multiple support channels, all in one place
  • Voicebot Train the bot with Q&A sets, and deploy on the phone channel. Beta
  • Speech-enabled IVR Enable customers to connect with your agents through voice commands with a speech-enabled IVR system. FREDDY
  • Abandoned call metrics Track all abandoned calls and optimize your IVR menu.
  • Allowed IPs Increase security by allowing certain IP addresses to access your support across channels.
  • Includes 5000 local incoming min/month Applies to incoming calls attended on browser in US, Canada, EU, UK, ANZ
  • Includes up to 5000 free bot sessions/month Free bot sessions are provided at the account level Freddy
  • Includes up to 5000 Collaborators Invite external agents and third-parties into Freshdesk to help full-time agents resolve complex customer issues.

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Chatbots consume bot sessions on usage. The free bot sessions provided are at an account level.

Enhance your Freshchat experience

 

Additional bot sessions

$100 for 1000 bot sessions/month

€100 for 1000 bot sessions/month

R1500 for 1000 bot sessions/month

£75 for 1000 bot sessions/month

₹7200 for 1000 bot sessions/month

AUD145 for 1000 bot sessions/month

Chatbots are available on all plans.

All interactions between an end-user and a chatbot within 24 hours are counted as 1 bot session. For bots on other channels, check FAQs. The validity of sessions purchased aligns with your payment cycle.

Use chatbots with superior API connectors to automate the resolution of issues.

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WhatsApp Business

$49 flat fee/number/month. Free on Annual plans for 1st number

€49 flat fee/number/month. Free on Annual plans for first number

R729 flat fee/number/month. Free on Annual plans for first number

£37 flat fee/number/month. Free on Annual plans for first number

₹2799 flat fee/number/month. Free on Annual plans for first number

AUD69 flat fee/number/month. Free on Annual plans for first number

Available from Garden plan

The flat fee is waived off for the first 2 months.

In addition to this, WhatsApp has an additional per message fee for Template messages that varies depending on volume and destination country.
Freshworks doesn't levy any extra messaging fee on top of this.

Leverage the power of WhatsApp. Bring all messages from WhatsApp to one Inbox to support and notify your customers.

Customer Care

Template Messages

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Acquisition & Engagement

$19 flat fee/month

€19 flat fee/month

R229 flat fee/month

£15 flat fee/month

₹1399 flat fee/month

AUD29 flat fee/month

Available from Blossom plan

Acquire and engage customers using proactive campaigns, announcements, automated meeting scheduling and more

Triggered Messages (unlimited)

Meetings

Targeted Messages (unlimited)

E-mail Campaigns

Clearbit Reveal

Full Contact Integration

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All prices are exclusive of applicable taxes

24 x 5 email support included with all plans

24 x 5 chat support included with all paid plans

Can’t decide which plan is right for you?  See our complete feature comparison

Frequently Asked Questions

How does the 21-day free trial work?

When you sign up, you instantly get access to our fully-loaded Garden plan for 21 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

Can I upgrade or downgrade my subscription?

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Billing’ in your Freshchat account to modify your subscription details.

What are contacts and how does pricing work for it?

Contacts are leads and users you chat with. With Freshchat, get unlimited contacts on any plan — save and access their data without pay anything extra

How safe is my data?

We take security seriously and you get to choose your data center from the get-go. Our servers are hosted in world-class data centers that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches.

Do you have any cancellation fees?

No. Freshchat is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.

What types of payment do you accept?

We accept Visa, Mastercard, Discover and American Express. We do not accept PayPal. We will not be able to accept purchase orders over the phone. All of our offline payments follow USD pricing.

What is MUV and how does it work?

MUV stands for Monthly Unique Visitor. A monthly unique visitor is an individual user who accesses your site within a 30-day window. For mobile apps, the equivalent is a monthly active user - an app user who opened your app at least once within the 30-day window.

Is WhatsApp Business add-on charged per user?

No, the WhatsApp for Business integration is a flat monthly fee per WhatsApp number, regardless of the number of agents. You can find more details about this here.

What does Omnichannel include?

Each agent on Omnichannel has access to all features from Freshchat, Freshcaller, and Freshdesk, to support customers across channels from one place, with all the context and customer information. Omnichannel plans will include the Estate and Forest plans of Freshdesk, Freshchat, and Freshcaller respectively, with over 40% discount.

What is Freddy?

Freddy is a premium AI offering from Freshworks. It includes AI bots for stellar self-service and agent-assist AI features that automate mundane tasks for agents to improve their productivity. To know more about Freddy, click here.

What is a bot session?

A bot session is any unique interaction between an end-user and a bot:

  • On email, every email response is counted as 1 bot session
  • On voice, every voice bot response is counted as 1 bot session
  • On chat, all end-users to bot interactions in a day are counted as 1 bot session and lasts for a maximum of 24 hours. 

Only customer-facing AI bot features consume bot sessions while agent-facing AI features and bots don’t consume bot sessions.

How can I buy additional bot sessions? What's the validity of a pack?

You can purchase an unlimited number of bot sessions as packs. You can purchase extra packs at $100 for 1000 sessions. The validity of a pack aligns with your payment cycle. For example: if you choose to pay quarterly, your bot sessions will also expire quarterly.

                                                                            For more information, check out our detailed billing guide or email us at support@freshchat.com.