Freddy AI for CX
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Repository of old and upcoming Freshmarketer features
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Send business-critical emails directly to your customers' inbox. Account creation emails, password resets, purchase receipts, account notifications, are some examples of transactional emails.
Create multiple user-based roles and provide permissions to the different users based on your organizations' preferences.
With the upcoming update, users can now view the email activities of their leads/contacts across their Freshmarketer and Freshsales account with the contact activity timeline(s).
Users who want more control over their deliverability rates can now purchase dedicated IP as an add-on to send emails.
Auto-associate website visitors to contact, whenever they click on any link in the emails they have been sent.
Users can make edits to their journeys, view audit logs, version history, and aggregated analytics for the republished journeys.
Users can now view your customers’ data in your preferred(account) time zone, as opposed to the UTC timezone that was previously rendered.
Use emojis in subject lines and preheaders to make your emails more enticing.
Users can now import leads from offline lead gen activities like tradeshows, to engage with them, track events' performance and measure ROI on offline marketing spend.
Freshmarketer can now support more request types in Webhooks - PUT, PATCH and DELETE. Users can also input custom JSON in advanced options.
Users can now include Unsubscribe links in email headers.
Create custom reports and dashboards of your marketing data, or access curated reports to stay on top of your campaigns' performance. Available only in the Estate Plan.
Now users can directly upgrade or downgrade their account within the app without any support intervention.
Apart from tracking opens and clicks, now you can easily track replies to your email campaign and drive faster conversions.
Access all advanced features like behavioral segmentation, webhooks and more, in our newly introduced Estate Plan.
Now you can clone existing segments to iterate/modify them without having to rebuild new segments from scratch.
Check all the activities of your user, like page visit, email click, form submission etc., even the ones that occurred a few seconds ago, in a timeline format.
The capability to check personalization in your campaign via test email is live.
Immediately notify your team via email whenever any important business event happens, like new signup, demo request, churn etc.
Access Freshmarketer in 11 languages now. They are English, French, German along with 8 others.
Our Zapier integration is massively upgraded. It's fully featured with triggers and searches.
Check the logs of all the list/contact imports into Freshmarketer in chronological order.
You can archive or unarchive the following items: a) Journeys b) Journey Emails c) Bulk Campaigns d) Lists and, e) Segments
Instead of outrightly unsubscribing from all emails, subscribers can now specify the kind of emails they wish to recieve.
Export all the list contacts in a CSV file. The link to download the file will be sent to your registered email id.
Split your traffic into multiple parts for myriad use-cases like A/B tests, leads distribution in CRM, split testing etc.
Avoid creating from scratch and choose from pre-built Journey templates designed to address pressing use-cases.
Don't bother hitting the save button again and again. Your campaign draft will be autosaved post every edit.
Initiate action in your Freshsales CRM right from Freshmarketer Journey and automate it at scale.
Send data to other systems, that listen to webhook requests, through your Journey's webhook block.
After defining the segment conditions, preview the contacts before hitting save.
Save multiple email footers in advance and choose according to the campaign
Trigger your journey as soon as the user visits the targeted page
Instantly connect with 1500 apps on Zapier to solve a gazillion use-cases.
Download the snackable summary of your email performance in a pdf format.
Neatly organize your campaigns, lists, journeys, and segments by creating folders. Also, 'star' important folders to easily visit them later.
Remove your lists, campaigns, and segments from their list view without losing any data.
Target the right audience by grouping them based on demographic and behavioral data.
Freshmarketer is fully GDPR compliant. All our features comply with GDPR making it easier for our customers to comply as well.
View all the emails created and placed inside the Journeys in a separate list. This would let you conveniently view and edit them separately instead from inside the Journey.
With Freshmarketer API, you can read, modify, add, or delete data inside Freshmarketer from third party systems.
Don't compromise on gathering information about your audience. Create as many as 400 custom fields for your contacts.
Identify the reason behind your email bounce after the campaign is sent.
If you like the design of your email campaign and want to use it later, worry no more. Just save it as a template.
Push and accept data to and from multiple sources through Segment's API.
Don't bother hitting the save button again and again. Your Journey draft will be autosaved post every edit.
Detect online frustration signals such as rage clicks, dead clicks, thrashed cursors, and proactively reach out before the user does.
Avoid getting into the spam folder and skip verifying the email id manually, every time you send a campaign.
Creating email campaigns got even more friendly. Get access to over 100 features in a WYSIYG editor to create beautiful email campaigns
Break sales and marketing silos by seamlessly syncing your marketing automation and CRM data in real-time.
Forget about one-off campaigns. Intelligently engage your users across their lifecycle through marketing automation workflows.
There are two ways now in which you can create a funnel in Freshmarketer- Regular and Flexible, each having their own set of use-cases.
What sessions gave bad experience to your users? Use Session Replay to get the List
Choose from the templates or import your custom HTML code to fully control your email design.
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