Get all the context you need to resolve tickets faster.
Turn your average first-response time into your average resolution time with Freshmarketer and Freshdesk integration.
Freshmarketer's session replay feature gets integrated with Freshdesk. With every ticket that gets generated in Freshdesk, you can view the customers’ sessions with just one click.
View all the sessions relating to the ticket that’s easily accessible on the right side of the screen.
Know all the pages visited and knowledge-base articles read before reaching out to support.
Get basic information like system and browser type, operating system and even the geographical location of the customer.
You can also add notes to the sessions for other support agents for their future reference as well.
Play the customers’ sessions to get a better understanding of their issues without much probing.
Session replays also show you the solutions and knowledge-based articles your customers went through before reaching out to support.
No need to ask for screenshots, Gifs or take remote access of your customers’ system. Instead, replay their sessions to get all the information you need.
Heatmaps help you understand the visitor behavior on your website. With Freshmarketers’ Dynamic heatmaps, track every click and scroll of your visitors to know what they hit and what they miss.
Create A/B testing experiments in less than two minutes with Freshmarketer’s Chrome extension. You can easily manage your experiments and edit web pages without your tech team’s help!
Grab your visitors’ attention by triggering the poll at the precise moment. Stop your visitors from leaving your website by creating exit polls.
Provide personalized experiences with custom audience segments with tailor-made web content for complex target audience using logical operations, only with Freshmarketer. Create up to 23 unique custom audience segments.
“Freshmarketer and the Freshworks suite has allowed Knose to match and arguable leapfrog the incumbent’s customer engagement. Freshmarketer has made it easy to add customer engagement communications and push tasks to Freshdesk for our customer service team as we plan them. Where we haven’t been able to work out how to implement a process the Freshmarketer customer success team have been very responsive and helpful.”
“Freshmarketer has been integral for the success of many of our campaigns. It’s enabled us to carry out extensive testing and gather insights very quickly, which we can then scale-up and roll out easily. It’s very adaptive – allowing us to divert traffic, start a/b testing and begin tracking engagement with minimal setup effort.”
“It’s a bang for your buck. You get the same feature set as that of other highly priced CRO tools in the market. Freshmarketer is my all-in-one CRO hub.”
“I introduced it to the company I previously worked at after performing an extensive research of all the tools out there. After my research, I quickly realized that Freshmarketer is the only non-enterprise level tool that offers not only advanced CRO and personalization features but also heatmapping, form analytics, and screen recording. At my previous company, we used to have Hotjar and VWO which we replaced by Freshmarketer and saved a significant amount of money whilst seriously increasing our capability. When I arrived JLA, we were using Lucky Orange but we quickly switched to Freshmarketer.”
“Our primary use-case that we wanted to be addressed by Freshmarketer was Personalization. But we were writing our own custom scripts to accomplish that. Eventually, we migrated to Freshmarketer and it worked like a charm. The product totally has our recommendation.”